Transforming crisis into growth takes bold vision and courageous leadership. Katherine Hay reveals how Kids Help Phone redefined itself as an innovation-driven, data-powered mental health organization. By shifting from a traditional phone service to a leading digital platform, KHP embraced technology to protect its mission and stay relevant in a rapidly changing world. This forward-thinking approach allowed them to scale from 1.9 million interactions to over 22.5 million, maintain quality care during explosive growth, and prepare for challenges like the COVID-19 pandemic. Katherine also shares lessons from key missteps, why investing in people is critical, and how partnerships—not competition—drive impact. If you want to learn how strategic innovation can future-proof your organization, this conversation delivers powerful insights.