Healthcare often trains for clinical excellence and efficiency while leaving compassion and humanity out of leadership. Dr. Lillian Liang Emlet talks with Dr. Josh Hartzell about leading by helping teams feel valued, respected, and clearly informed, and why small daily interactions can strengthen culture even when the system feels unchangeable. They discuss gaps in leadership development, common unhealthy patterns like “do more with less,” and practical ways to show care through feedback, delegation, humility, and role modeling.
01:10 Meet Dr. Josh Hartzell
02:31 Beyond Clinical Excellence
03:51 Building Leaders Longitudinally
05:28 Prescription for Caring
06:51 Caring as Leadership
09:30 Toxic Workload Cultures
12:57 Breaking Inherited Culture
15:50 Compassion in Practice
18:43 Feedback and Communication
20:57 360 Assessments and Growth
24:00 Investing in People
27:01 Modeling Sustainable Leadership
30:11 Small Acts Change Culture
32:01 Everyone Is a Leader
34:10 Where to Find Josh
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Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.