In this episode of 21st Century Water, Mahesh Lunani speaks with Will Pickering, CEO of Pittsburgh Water, about the transformative changes he has overseen in Pittsburgh's water infrastructure. Pickering shares his unconventional journey into utility leadership, tracing his career from public policy roles in Washington, D.C., to heading a water utility that was in dire need of reform when he joined.

Pickering discusses the challenges Pittsburgh Water faced, including outdated infrastructure, lead service line contamination, and public distrust exacerbated by national crises like Flint, Michigan. Since joining in 2016, Pickering has prioritized rebuilding customer trust and modernizing the utility through strategic investments. Notably, Pittsburgh Water has replaced more than half of its lead service lines at no cost to customers, aided by federal grants and low-interest loans. This proactive approach has established the utility as a national model for lead mitigation.

Pickering also highlights the utility's shift from a reactive "fix-it-when-it-breaks" model to a proactive philosophy that emphasizes long-term planning, public engagement, and affordability. A rebranding effort, launched recently, aims to unify the utility's identity and signal a break from its troubled past, while reinforcing a "one water" approach across drinking water, sewer, and stormwater services.

In addressing broader challenges like climate change and infrastructure resilience, Pickering stresses the importance of preparing for unpredictable risks, from extreme weather to cybersecurity threats. Under his leadership, Pittsburgh Water is leveraging data-driven tools like asset management systems and predictive analytics to prioritize investments and extend the life of critical assets.

Looking ahead, Pickering identifies affordability, regulatory compliance (particularly around emerging contaminants like PFAS and microplastics), and customer engagement as key focus areas. He envisions a utility that continues to innovate and serve as a national leader in water management, emphasizing that building a resilient, customer-focused organization is a legacy he hopes will endure long after his tenure.

The episode concludes with a reflection on the importance of adaptable, forward-thinking leadership in the water sector, as Pickering’s commitment to both community and operational excellence shines through.

Pittsburgh Water Website: https://www.pgh2o.com/

Aquasight Website: https://aquasight.io/