Travel & Hospitality Intelligence

In what is being called “The Great Resignation,” millions of Americans have quit their jobs since the height of the pandemic. Some are looking for greener pastures elsewhere, others are dabbling with entrepreneurship, while others have just halted working entirely.

During the latest episode of the “Winning the Battle for Talent Podcast,” our experts take a look at quit rate:

— Why is it so high?

— What can companies do to address this?

— How is this impacting the employees that stay?

EP2 features a discussion with: 


-- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence.


-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power


-- Brian Kearney, Sr. Consultant, Customer Service Advisory, J.D. Power and Co-Founder, 5th Talent International

Retaining and engaging key talent has never been more critical.

Welcome to Winning the Battle for Talent, the podcast where our J.D. Power Customer Service Experts discuss the latest trends and what companies are doing to improve people management, reduce attrition and most importantly, help their employees thrive.

EP1 features a discussion with:

-- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence.

-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power

-- Brian Kearney, Sr. Consultant, Customer Service Advisory, J.D. Power and Co-Founder, 5th Talent International

Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence discuss the latest industry trends.

Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence discuss 2022 industry predictions.

Shopping online for cars was already taking hold of consumers before the pandemic, but it has exploded since life moved indoors and online. The data gathering that comes with online shopping is unprecedented, and allows for more in-depth analysis and prediction. With life beginning to return to normal, albeit very slowly, how can dealers capitalize on the opportunities afforded by online retailing?

J.D. Power Travel & Hospitality Podcast – Episode 36, October 2021 by

The used battery electric vehicle (BEV) marketplace will see a flood of new entries, more than 100, in the coming years. As more BEVs are placed on secondary marketplaces, many consumers will be interested in knowing the total cost of ownership. This will be especially true as the segment matures and purchasers shift from enthusiasts and early adopters to mainstream budget conscious buyers.

J.D. Power and ALG experts discuss their insights regarding the BEV gains made in terms of value retention, residual values and total cost of ownership on the latest episode of the J.D. Power Valuation Services’ “Golden Age of Used Vehicles Podcast” episode.

Featuring David Paris, senior manager of market insights with J.D. Power Valuation Services and Cari Crane, director of industry insights with ALG a Division of J.D. Power. Hosted by Jack Nerad, automotive author, journalist, radio host, North American Car of the Year Vice President and Motor Press Guild President.

J.D. Power Travel & Hospitality Podcast – Episode 35, August 2021 by

Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence discuss the latest news and trends affecting the travel industry, including:

-- J.D. Power 2021 Hotel Guest Satisfaction Results

-- Covid-19 Mask mandate lawsuit, masks on airplanes, altercations as a result of mask practices

-- Canada border re-opening for travel, European air travel resumption

Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence discuss the latest news and trends affecting the travel industry, including:

-- Rental car shortage

-- Staffing shortages impacting airlines/flights and hotel availability

-- Hotel employee vaccine requirements