Travel & Hospitality Intelligence

Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence discuss the latest news and trends affecting the travel industry, including:

-- Delta wins J.D. Power Airport award

-- Mask rules changing and implications for travel

-- Labor shortage affecting travel services

-- Employee vaccine requirements

Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence discuss the latest news and trends affecting the travel industry, including:

-- COVID-19 vaccination requirements for hotel employees

-- CDC guidelines for return to cruising

-- Rental car shortage

-- Physical altercations at airports

Jonathan Banks, Vice President and General Manager of J.D. Power Valuation Services joins Jack Nerad, automotive author, journalist, radio host, North American Car of the Year Vice President and Motor Press Guild President to kick off the series with the first episode, “J.D. Power Valuation Services Transformation: Why It Matters."

What sectors of the travel and hospitality industry will recover the fastest? What's the future of airline change and refundable fees?

Listen to Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence discuss the latest insights, driven by J.D. Power Passenger View data.

Listen to Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence engage in a roundtable discussion about COVID travel vaccine passports and requirements, hotels serving as COVID vaccination sites and Hertz's bankruptcy.

Josh Gross, founder of Pizzatime, joins J.D. Power’s Michael Vermillion, Mark Miller, Scott Killingsworth, and Tom Bontempo to discuss issues and trends related to work-at-home customer service operations.

Topics discussed during this podcast include:

-- Remote employee engagement: The Pizzatime story

-- Work-at-home team dynamics

Brandon Knight, VP of the Contact Center Practice at Telarus, joins J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth to discuss issues and trends related to the shift to Work-at-Home for customer service operations.

Topics discussed during this podcast include:

-- Technology transitions for work-at-home: the good and the bad

-- Key security challenges for work-at-home technology

-- How technology can help with productivity levels and employee engagement

-- The future of work-at-home

Is 2021 going to be the year of “revenge travel?” 🤔🧳✈️

Listen to Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence engage in a roundtable discussion about best practices and advice on how hotels, airlines, airports and rental car agencies can improve customer satisfaction as we inch closer back to normal.

Ted Nardin and Brian Kearney from 5th Talent join J.D. Power’s Michael Vermillion and Mark Miller to discuss issues and trends related to the shift to Work-at-Home for customer service operations.

Topics discussed during this podcast include:

-- Meaningful Work: the “magic metric”

-- Key findings from Work-At-Home study

-- Work-At-Home fatigue

-- Recommendations for isolating and addressing frustrations

Carl Eckert, Co-founder & CEO of Amelia, joins J.D. Power’s Michael Vermillion and Mark Miller to discuss issues and trends related to the shift to Work-at-Home for customer service operations.

Topics discussed during this podcast include:

-- Employee mental health

-- Personalization in the employee onboarding process

-- Maintaining engagement in a work-at-home environment