Travel & Hospitality Intelligence

Michael Taylor, Andrea Stokes and Azari Jones of J.D. Power deep dive into 2024 travel trends and make predictions for the year to come! Did anyone's 2024 predictions come to pass? Find out! Episode topics:- The soaring demand for air travel and hotels- Potential airline mergers- The rise of social media travel (vacations for the 'Gram!) and wellness travel (think relaxation & health)- What’s next for prices?- Workforce challenges- Are EVs the next big thing in rentals?

On this episode of our podcast, the team takes a look back at the biggest stories to influence the insurance market in 2024. This episode covers:

- The return to profitability

- Shopping and switching trends

- The rise of the importance of trust

- Claims bright spots

- And more!

Hosted by:

- Michael Vermillion, VP and General Manager, Insurance & Healthcare

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence

- Scott Quarderer, Managing Director, Insurance Intelligence

This episode of the J.D. P ower Travel & Hospitality Podcast is all about this season’s hottest holiday travel trends! Here’s what we’re covering:The DOT’s new automatic refunds rule and what it means for travelers.The latest holiday travel trend data and what to expect this season.Is Travel Tuesday the next Black Friday? Explore this growing trend and find out which industry is offering the best deals—spoiler alert: it's cruises! How AI and biometrics are revolutionizing the rental car experience for a seamless journey.

On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers:

- Why claims are such a critical part of the customer relationship

- How premium increases have influenced satisfaction with the claims experience

- Specific focus areas for claims process improvement

- And more!

Hosted by:

- Carolyn Kibat, Director, Marketing Automation & Strategy

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence

Tune in to the latest episode of our Travel & Hospitality Podcast as we explore the J.D. Power 2024 North America Rental Car Satisfaction Study, featuring expert insights from Azari Jones and Andrea Stokes, hosted by Sarah Baggett.Learn what’s driving customer satisfaction, the latest trends in the rental car industry and how top brands are staying competitive.

Mike Taylor and Andrea Stokes are discussing the latest results of the 2024 North America Airport Satisfaction Study and Third-Party Hotel Management Guest Satisfaction Benchmark!

On the latest episode of our podcast, Amy Feeman from our Consumer Insights division joins us to explore the role of insurance agents in the current market. This episode covers:

- Whether customers still want to work with agents

- How interactions with agents influence customer actions

- How carriers can empower agents to improve the customer experience

- And more!

Hosted by:

- Michael Vermillion, VP and General Manager, Insurance & Healthcare

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence

- Amy Feeman, Sr. Analyst, Consumer Insights

On the latest episode of our podcast, the Insurance Intelligence team is joined by Jim Vecchio from our Autodata Solutions division to talk auto insurance policy pricing accuracy.

This episode covers:

- Why pricing auto insurance policies accurately matters

- What data carriers can leverage to improve pricing accuracy

- How to accelerate pricing process improvements across the industry

- And more!

Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Breanne Armstrong, Director, Insurance Intelligence

- Jim Vecchio, Head of VIN Products, Autodata Solution Division

In this episode of the Travel & Hospitality Podcast, host Sarah Baggett is joined by industry experts Michael Taylor, Andrea Stokes and Azari Jones to discuss the latest trends and insights in the travel sector.Michael and Andrea kick off the discussion with their predictions for fall 2024 travel, forecasting that travel will remain expensive and crowded. Azari Jones provides an update on the latest developments in the rental car industry, including the addition of new brands to the rental car study and emerging insights into EVs.Andrea highlights the upcoming release of a third-party hotel management study, set to be published in September, offering valuable insights for the industry.Michael also shares exciting news about the forthcoming airport study release, also expected in September.Lastly, they dive into Southwest Airlines' decision to transition from open seating to assigned seating, exploring the potential affect of this change on travelers and the airline industry.

Earlier this month, we hosted our Insurance Advisory Board Meeting where our guests and speakers gathered together to dive into critical topics influencing the industry. Tune in as our team discusses key takeaways from our keynote presentation, panel discussions, and conversations with participants. 

This episode covers:

- Predictions for the economic state of insurance

- An overview of digital priorities for the industry

- A look at the latest shopping and marketing trends

- And more!

Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Breanne Armstrong, Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence