Travel & Hospitality Intelligence

In this episode, we introduce the “What Makes an Airport Great?” video series. Join Mike Taylor as he takes us on a tour of award-winning airports, revealing the secrets behind their success and the elements that set them apart.Additionally, Andrea Stokes dives into the latest findings from the 2024 North American Hotel Guest Satisfaction Index Study. Discover new insights on streaming services, in-room voice assistants, EV charging, and more, as we explore what makes a hotel stay exceptional in today's tech-driven world.Tune in for a look at the benchmarks of excellence in airports and hotels, and learn what makes these places truly outstanding.

Trust has risen to the top as a critical element of a customer’s satisfaction with their insurance carrier. In episode 4 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss what trust means, how carriers can measure it, and what can be done to influence trust. Tune in now.

This Episode Covers:

- Topics in the news.

- An exploration of Trust including what it means and how to influence it.

- How Trust influences different stages of the customer lifecycle.

Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Breanne Armstrong, Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence

In the latest episode of the J.D. Power Travel & Hospitality Podcast, Michael Taylor, Andrea Stokes and Azari Jones explore airline safety, highlight the top-performing airports so far and provide predictions on the stagnant hotel demand we’ve seen in Q1 2024.

Rising insurance prices have been dominating headlines for quite awhile, and in episode 3 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss the drivers behind price increases and what carriers can do to mitigate the impact on customer satisfaction. Tune in now.

This Episode Covers:

- Drivers of pricing increases.

- How the new environment is influencing customer satisfaction in the claims space.

- What carriers (and agents) can do to mitigate the impact of increased prices on satisfaction.

- Leveraging auto data for more accurate pricing.

Hosted by: Carolyn Kibat, Marketing Director

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Breanne Armstrong, Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence

Michael Taylor, Andrea Stokes and Azari Jones provide a comprehensive analysis of the findings from the J.D. Power 2024 North America Airline Satisfaction Study and delve into ongoing updates from the J.D. Power 2024 North America Hotel Guest Satisfaction Index and the J.D. Power 2024 Rental Car Satisfaction Study. Explore the prevailing trends influencing satisfaction levels, and leverage these insights to enact meaningful changes.

Insurers can’t control the weather, but they can control how they communicate policy coverage with their customers. In episode 2 of the Insurance Intelligence Podcast, our experts explore how changing weather is affecting insurance carriers and their end customers. Tune in now.

**This Episode Covers:**

- Evolving weather patterns.

- Challenges weather brings to every stage of the customer lifecycle.

- Specific KPIs to focus on for improving customer relationships.

**Hosted by:** Michael Vermillion, VP and General Manager, Insurance & Healthcare

**Featuring:**

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Breanne Armstrong, Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence

Tune in wherever you listen to podcasts!

Is revenge travel still happening in 2024?Join Mike Taylor and Andrea Stokes in the latest Travel & Hospitality Podcast episode where they are unpacking:- Latest updates to the J.D. Power 2024 North America Airline Satisfaction Study- New enhancements on J.D. Power Passenger View- Summer travel trends and the state of business and group travel- Hotel industry insights: Are luxury splurges driven by a YOLO mentality?

We're excited to announce the premiere of our new podcast series, The Insurance Intelligence Podcast, with our first episode, "Industry Forecast: Who Will Win and Lose in 2024?" Dive into the trends shaping the future of the insurance industry with our expert panel.

This Episode Covers:

- The resurgence of insurance shopping and its impact.

- The critical role of trust in customer relationships.

- How catastrophic events are reshaping service delivery.

- Plus, more insights into the industry's evolving landscape.

**Hosted by:** Michael Vermillion, VP and General Manager, Insurance & Healthcare.

Featuring:

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence

- Breanne Armstrong, Director, Insurance Intelligence

- Mark Garrett, Director, Insurance Intelligence

Gain valuable insights into what 2024 holds for the insurance sector.

Join host Andrea Stokes as we explore Margaritaville's impressive journey from a restaurant chain to a global hospitality titan, featuring Dan Leonard, president, and Amy Noland, senior director of reputation and quality assurance, of Margaritaville Hospitality. Discover how in just more than a decade, Margaritaville launched 40+ lodging experiences and became #1 in the Upper Upscale segment.Learn about the brand's focus on exceptional guest experiences and the culture of loving your job, which have been pivotal to their success. Get insights into their use of NPS and OSAT for quality assurance and guest satisfaction.

Mike Taylor and Andrea Stokes offer an insightful overview of the preliminary findings from the 2024 North America Airline Satisfaction Study and the 2024 North America Hotel Guest Satisfaction Index. Discover which trends are currently influencing satisfaction levels and learn how brands are adapting to these early insights. There’s still time for changes before the final results are published, making this a must-listen for industry professionals looking to stay ahead.