Travel Is Your Business

By MouthMedia Network

Travel and hospitality industry professionals get weekly insights from leaders across the business with "TIYB" on their playlists. The series features interviews with thought leaders and innovators ch... more

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FAQs about Travel Is Your Business:

How many episodes does Travel Is Your Business have?

The podcast currently has 99 episodes available.

Travel Is Your Business episodes:

April 03, 2018038 – Tom Cintorino of Northstar – Meeting At The Center of the Travel Industry
Events, publications, education, and technology for the travel industry with Northstar…
Tom Cintorino, EVP of Digital for Northstar Travel Media (the leading B2B information, business intelligence, commerce and events platform serving the travel industry) joins host John Matson in the MouthMedia Network studios powered by Sennheiser.
In this episode:
How Northstar’s team of outstanding editors, ground-breaking journalists, engaging educators and savvy directors is unrivaled in the Travel Industry
In-depth articles explore the industry’s most critical issues
Education platforms for travel agents and meetings planners about global travel destinations
How events play a role in travel industry relationships, because we’re human and we need to meet, and how that concept is right in the center of travel
The many publications of Northstar including Travel Weekly, Travel Weekly Asia, Travel Weekly China, TravelAge West
Travel technology such as Phocuswright, Inntopia, Web in Travel
Meetings & Conventions in the US, China and Asia
SportsTravel , Corporate Travel, Business Travel News, The Beat, Travel Procurement
Notable events such as The Phocuswright Conference, Phocuswright Europe, WIT Singapore, Mountain Travel Symposium, CruiseWorld, Global Travel Marketplace, Global Travel Marketplace West, The Beat Live, Innovate, etc.
How Cintorino became involved with Northstar after the grind of the startup world
Why the travel industry supply chain is like a bowl of spaghetti, and everyone is doing business with everyone, even if only impacting one part of a traveler’s experience and you might work with most everything and everyone
Impacting the culture of a company, spending a lot of time on destination experience of a work trip, and raising the bar for personal experiences
Setting up in China, and early accomplishmentsHow technology plays into vision for Northstar, with acquisitions and how the focus is not just events or media companies but also tech companies
Geo-cloning
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36min
March 28, 2018037 – Rama Poola of SkyHi – For Thirty Five Bucks
Last minute travel subscription service, cheap tickets in exchange for a monthly fee…
Rama Poola, CEO of SkyHi (the first on-demand service for commercial airline tickets.), joins John Matson and Nick Vivion (tnooz) in the MouthMedia Network studios powered by Sennheiser.
In this episode:
About SkyHi’s most interesting recent use case, with people using it to go to Sundance Film festival, one click and they were ready to fly to Salt Lake City
How last minute travel is a bit of a business case
Looking at how removing all pricing allows free flowing travel action
How SkyHi wasn’t originally targeting corporate travelers, and was marketed toward digital nomads, but realized business people were joining
How an experience in Lisbon created an idea for the business
Why technology has been traditionally stifled in the travel industry
The way SkyHi found a strategic partner out of Hungary who had done this before
The business model of SkyHi
OTAs seem to want to haggle for the business, they want the customer to buy, but keep it a distance from them
How SkyHi is making it easier for customer, but price arbitraging in a seamless, invisible way
Booking within a minute is game changing in itself
Loving the experience of flying
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Hosted by industry leaders and relevant business experts, Travel Is Your Business (TIYB) podcast features discussions inspired by recent news, useful in-depth interviews with thought leaders, innovators and top brands setting the pace and changing the face of travel, announcements by business leaders on initiatives and milestones, and commentary about virtually anything in between — making insights into business and technology within the travel industry entertaining, meaningful and accessible.
See omnystudio.com/listener for privacy information.
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43min
March 22, 2018036 – Eduardo Cartaya of G Adventures – Changing Lives Though Travel
Responsible travel & tourism with a group adventure travel operator…
Eduardo Cartaya, Regional Sales Manager of G Adventures (G Adventures is a Toronto-based adventure travel company with a wide selection of small-group tours, safaris and expeditions) joins John Matson and Nick Vivion (tnooz) in the MouthMedia Network studios powered by Sennheiser.
In this episode:
Cartaya shares how the way constructing travel was going to a purpose, then G Adventures realized that was why people were traveling with them – because it was both affordable and immersive
The impact made from altering the local supply chain, insisting on using locally owned business, immersive attractions, spending money more responsibly than other operators in the field
How the company can make more money, make a difference simply by showing people a fantastic vacation
Marketing/customer acquisition, going after the immersive travelers who want to do something exceptional and to give back as much as they take
Trying to impact everyone that tourism touches, doing the right thing part of five core values
Approaching sales, selling values, selling sustainability, a lot of storytelling of interactions, things they care about can be political, more than 20 offices in 18 countries
How for 40 poorest nations in world tourism is primary economic driver, and how incentivized trips work to up tourism
Partnerships, and a partnership with National Geographic
How G Adventures travelers can maintain their travel independence while traveling with a group
When traveling brings surprises
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36min
March 16, 2018035 – Dane Andrews of Roam – Maximizing Happiness, Because You Want To
An international network of co-living spaces…
What does it mean to be location independent? Dane Andrews, Co-Founder and Head of Growth at Roam (a co-living and co-working community testing the boundaries between work, travel and life adventure) joins John Matson and Nick Vivion (tnooz) in the MouthMedia Network studios powered by Sennheiser.
In this episode:
How Roam provides for people interested in “Nomadicism”, solving logistical things, and how the difference is the people and the community available the instant you’re in a new city
How usually you just get to know people when you’re leaving and can’t get deep with people, really know them – and Roam allows you to have people in your life in that city immediately, with authentic interaction, with the spaces set up that way
A lot is about architecture of space, designer by trade, the social dynamics of hospitality, with a focus more than most co-working providers
How, while looking like an urban city, it is not about price per square foot, and more about setting up for interactions and maximizing happiness
Common denominators of seeking out happiness, and how curiosity binds people together
Various global places differ more in logistics than mindset
Play spaces, and how design and architecture are intended to be inspiring, and seeing yourself there
The origin of Roam International, wanting to see them all over the world
Viewing Roam spaces them as your home, housing from a different perspective instead of hospitality
Connecting with people via private social media groups
The 2,000 alumni (“Roamers”), and how they get stamps on their “passport” for going to all properties
Next properties in London and Tokyo
A cornbread story
The company’s financial model, and how they started with leasing properties,
Benefitting from the idea of AirBnB being around for years, and how they set precedent for how similar models work
How Roam has a hotel license, which allows people to stay
Marketing for the company, as somewhere between an apartment an a hotel
Andrews’ first trip as a child, and finding oneself, finding a Phoenix local in the “dodgiest” place (Athens)
Never about being exclusive, and always about inclusive
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53min
March 06, 2018 034 – Nora Thomas of The US Travel Association – Live from AwardsCon
Advocating for travel and tourism for the USA… Nora Thomas, Coordinator, National Council Relations & ESTO – ‎U.S. Travel Association (the national, non-profit organization representing and advocating for all components of the travel industry) joins Pavan Bahl and Rob Sanchez… Continue Reading →
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46min
February 27, 2018033 – Selin Sonmez of Knock Knock City – Carry Less, Move Freely
Daily bag and luggage storage as part of the sharing economy…
Every year, millions of travelers have the same experience when they check out of their AirBnB: what do they do with their luggage when trying to take in the sights on their last day of the trip? This is the story of someone who had to leave a street-wide amount of luggage under a staircase while traveling, and how they turned that into a business venture — “an AirBnB for luggage.”
Selin Sonmez, Co-founder of Knock Knock City, a storage network connecting travelers, commuters and urbanites to nearby local shops that brings the sharing economy to short-term storage of luggage and personal Items, joins hosts John Matson (VoyagerHQ), Nick Vivion (tnooz), and Brandon McKenzie (MetroButler) in the MouthMedia Network studios in New York, powered by Sennheiser.
In this episode:
Why AirBnBs for luggage are bubbling up suddenly, including because of how established AirBnB has become, the shared economy mindset, and how it is becoming an instinct to shareHow the fact that Knock Knock City is working with local shops enlists trust, and the shops want to make use of extra space
How businesses are reacting to the business model,
Retail shops are losing business to platforms like Amazon, looking for additional revenue, users enter the store twice, expanding exposure to, and traffic in, the shop, and how $2/bag per hour can actually add up
How AirBnB hosts react and handle advising guests on this service
The goal of digital verification system, which for now collects basic info through social media sign up, then the host is notified, and zip ties are fastened on the luggage or items with custom numbers for extra security
The fact that Knock Knock City hasn’t interacted with AirBnB Corporate yet, but is a supportive part of the community and on the list of AirBnB supportive services
What is driving more demand — AirBnB? Shopping? Business travels?
The kinds of shops most likely to partner, considerations of foot traffic, breakable items, available space
Why dry cleaners might be great partners
Looking at and learning from the patterns of users changing their storage plan as their travel and activity plans change
Future-pacing third-party pickup and drop off services
Makes use of existing unused space, how the use doesn’t take away from a marketing budget or interfere with operations
Knock Knock City’s oal to grow into more cities, reach as many people as possible, why it is easy to grow into other cities, given the absence of high infrastructure costs since primarily it is signing people up digitally
How empty space is shown available via the app, and managing location business hour limitations and any contingencies
Packing styles, roll or fold?
That time Sonmez was in Philadelphia, with trade show materials in huge suitcases, and needed to leave them unattended under the staircase at the AirBnB brownstone, and how this inspired a business
The goal of helping people to do what they want to and go where they want to: moving freely
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45min
February 20, 2018032 – Kelly Louise of Impact Travel Alliance – Global Goals
Utilizing tourism as a force to solve United Nations global sustainability goals…
The decisions travelers make on their trips have a lasting impact on the global community. Whether an elephant wrangler added to an Instagram story, or the hotels travelers choose to stay at, how can travelers align travel itineraries to align with the UN’s goals for sustainability. Kelley Louise, Founder of Impact Travel Alliance (a non-profit organization and community for travelers and travel professionals interested in improving the world via travel and tourism) joins hosts John Matson and Nick Vivion (tnooz) in the MouthMedia Network studios powered by Sennheiser.
In this episode:
Louise discusses the nature of the global goals for the UN, and how, while many doubt the travel industry can solve them, the travel industry can be a significant force of meeting those goals
Global goal number one, no poverty, and using tourism as a force to solve that
Launching an initiative last year of hosting a multi-chapter event, with several cities at the same time, themed with addressing a global goal (currently: innovation)
Impact Travel Alliance as a non profit, and a community for travel and travel professionals interested in improving the world via travel
Launching the first chapter less than 3 years ago, now some 30 chapters worldwide
What is cool about improving the world through travel, and how it is universally appealing
Sustainable tourism focused on business and leisure travel, small pivots that make a big difference, such as donations to charity resulting in discounts on hotels
Why sustainable tourism/travel doesn’t have to be only budget or luxury
How The Culture Collective started as blog, became a creative agency, with Louise landing a job in Uganda, then traveling all around and learning a lot about sustainable tourism
The challenge and opportunity of helping brands identify demographics
Vegan donuts
What sustainable travel really means
The power of immersive experiences in changing travel behaviors and priorities
How the Impact Travel Alliance is eager and open to collaboration, sharing best practices with one another
The three parts of Impact Travel Alliance: global conferences, local chapters, and a media network
How Louise learned to plan events, and how her personal drive to do so is wanting a place in the community that felt like a home in the travel industry
Seeing something in tourism that is negatively impacting the world, such as elephant tourism in places like Thailand, and a “paradise” that is surprisingly polluted
Thinking about what one’s long-term impact on the environment is when traveling, and how some things feel good but don’t have a positive long-term impact
Sustainable experiences are empowering and often the most memorable experiences
See omnystudio.com/listener for privacy information.
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35min
February 17, 2018031 – Evelyn Badia of The Hosting Journey – Being The Perfect AirBnB Host
Making a real income as an outstanding AirBnB Host…
Evelyn Badia, Founder of The Hosting Journey, joins Pavan Bahl and Brandon McKenzie (MetroButler), in a conversation about her journey as an AirBnB Host and coach for other hosts, in the MouthMedia Network studios powered by Sennheiser.
In this episode:
Badia’s work as an AirBnB Host and AirBnB Coach, teaching how to do AirBnB right
Her prior work as a producer for TV commercials
Why she started hosting when economy shifted, before AirBnB was popular.
Living with strangers vs. losing your house, and learning about this from a NY Times article
A lot of people start AirBnB out of necessity, and then decide they like it
How Badia had too much time on her hands, then started traveling, then moved from casual hosting to it as a full time job, then a hosting coaching career (in part due to her lawyer)
When AirBnB hosting became a six figure income for Badia
How she never stopped because the economy never picked up, and jobs were never the same
How she was talking about AirBnB too much, and coaching became the obvious thing
That time the AirBnB founders tapped her to talk in New York when things were starting to happen there with AirBnB
Vacation rental owner typically have different mindsets than AirBnB hosts, how it is about need vs. privilege
Why AirBnB may be moving away to some degree marketing of individuality of hosts, even hotels on platform
Implications of prospective regulatory issues on certain visitors
How the character of the guest has changed over time
The importance of cleanliness, new sheets, why Badia doesn’t do bar soaps, the importance of an amazing house manual, and sharing the things on your neighborhood you know, being very specific
Buying for the refrigerator, make sure basic things have been provided (ie, milk)
Pricing strategy, how everything affects business — from weather to politics – adjusting weekly
The Hosting Journey open Facebook group for hosts international
Is a full time tenant a good idea?
How Badia is staying connected to community, podcast, webinars,
Being very clear about offerings and what an AirBnB host provides
Horror stories, and how guests have even seen Badia naked
What is it like living with strangers all the time, how Badia’s personal life navigates around being an AirBnB host
Why Badia doesn’t care about her personal and AirBnB lives mixing, and why she prefers guests who are exploring NYC
And the goal of a future TV show
Selling sauce that won the “Oscars of sauce”, triathalons, and how having an AirBnB allowed her the flexibility to deal with health issues
See omnystudio.com/listener for privacy information.
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1h 3min
February 05, 2018 030 – Mark Halberstein of SIMPLENIGHT – Experience is Everything
B2B2C global distribution platform for in-destination experiences with Simplenight…
Mark Halberstein discusses how destination experiences fit into an $800 billion global business, and how the tech infrastructure for searching and booking is fragmented, consumers have to use a number of sites and apps, which is inefficient and time wasting.
Halberstein, Founder/CEO of SIMPLENIGHT (a Global Experience Platform™ providing cloud based distribution, inventory management, merchandising and technology solutions for the travel industry) joins Marc Raco and Nick Vivion (tnooz) in the MouthMedia Network studios powered by Sennheiser.
Defragmenting experiences, a GDS with various touchpoint, and what’s next in the mix
He discusses how destination experiences fit into an $800 billion global business, and how the tech infrastructure for searching and booking is fragmented, consumers have to use a number of sites and apps, which is inefficient and time wasting. A GDS for in destination experiences, tours/activities, box office events, night life, etc., how this made them sellable, building a cloud-based one-stop shopping experience, offering an API, various touch points, OTAs, search engines, a layer of in-vehicle destination planning in the future, partnerships with Jaguar and Land Rover, how it can be a booking flow, banner ad, SMS, in the concierge desktop, and many other touchpoints, out on property and off property seamlessly to serve to the customer. How meetings and car rentals are on the radar as future sectors in the mix.
Creating an infrastructure, the name, and harnessing data and insights
How developing relationships and understanding pain points has been critical to growing the business. And that if you can design the proper infrastructure for distribution and hosting content across categories, the supply community will seek you out. Origins and implications of the name SIMPLENIGHT, and how a great day leads to a simple night. Allowing people to arrange a superior and remarkable experience, business-to-business vs. consumer facing versions of SIMPLENIGHT, an original vision of one-stop shop for fun, looking at when data is shared, making SIMPLENIGHT smarter and knowing you better, anticipating desires and needs, and utilizing and harnessing data and insights.
Listening, experiencing the world, and becoming your audience
Personal Questions cover making sure to enjoy experiences at every destination, photography, the importance of listening and try to listen even more. Becoming your audience, trusting your gut and being in tune with market. Halberstein is listening a lot to his wife and her influence, always being open to new opportunities and to meeting new people, and the reason to make sure and experience the world.
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43min
January 23, 2018 029 – Brianne Kimmel of Zendesk – Supporting Customers Like a Human
Customer experience and customer support in travel and hospitality…
Brianne Kimmel, GTM (Growth, Marketing Strategy, Audience & Industry) at Zendesk (which builds software for better customer relationships, empowering organizations to improve customer engagement and better understand their customers) joins John Matson and Pavan Bahl in the MouthMedia Network studios powered by Sennheiser.
End-to-end communication, being more human, and driving innovation
Kimmel describes Zendesk as a software company which builds products to improve customer experience and customer support for companies like AirBnB, Expedia, etc. and end to end communication such as chatbots. Training representatives to speak more conversationally, humans to be more human, especially since most contacts are because of a problem and people expect a human response back. More conversational travel companies are driving innovation. OTAs feel responsible for customer experience, share info with providers.
Data insights, Zendesk for startups, and the future of changing travel
Data insights driven to clients, a foundation for great marketing, thinking a lot around AI, machine learning, voice, how you build self-serve knowledge base. Zendesk for Startups, free software of full suite of products for 12 months for startups (including support), ensuring startups talk to customers early and often and ask the right questions. The future of mobility, the way people traveling changing, how autonomous vehicles can change travel and media consumption, fewer people owning cars, how that will impact weekend getaways, and marketing, starting the funnel and targeting.
Sydney, China, and hyper-local community building
Kimmel living in Sydney for years, building a local product in China, building hyper local communities, early performance marketing, paid user acquisition. How building local communities is very different in China, working with local community managers. Surfing and sailing in Sydney, and loving Cape Town in South Africa.
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40min

FAQs about Travel Is Your Business:

How many episodes does Travel Is Your Business have?

The podcast currently has 99 episodes available.

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