In this week's Premier Skills English Podcast, Jack, Rich and Rowan are staying at a hotel. The language focus is on checking in, hotel facilities and making a complaint. In this week's task, we want you to make a complaint and respond to some complaints. Don't forget to listen to the end of the podcast because we have a new football phrase for you to guess.

Visit the podcast page on Premier Skills English to read the transcript, complete some practice activities and the task and join in the discussion at Premier Skills English > Skills > Listen > Podcasts > Travel & Tourism: Hotels