What if the biggest game-changer for your Sterile Processing department wasn’t a new piece of equipment—but a new approach to customer service? In this Season 30 premiere episode of Beyond Clean’s “Tray Command,” we’re kicking things off with a familiar voice: Beyond Clean’s Hank Balch, returning to the studio for a powerful conversation on customer service, culture, and connection. Hank shares why mastering the “people” side of SPD is just as essential as mastering your trays, and how communication can become the secret weapon that turns workflow friction into teamwork. If your SPD-OR relationship could use a reset, this episode is your call to action.

Season 30 of Beyond Clean releases under the 1 Episode = 1 CE delivery model. After finishing this interview, earn your 1 CE credit immediately by passing the short quiz linked here: https://www.flexiquiz.com/SC/N/episode30-01

Visit our CE Credit Hub at https://www.beyondcleanmedia.com/ce-credit-hub to access this quiz and over 350 other free CE credits.

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