Charlotte’s hospitality and retail scene is changing rapidly, but what’s really driving the evolution?

Industry experts agree that Charlotte’s hospitality market is thriving but becoming more competitive, with new players entering the scene and raising consumer expectations. Neighborhoods like South End have been pivotal in putting Charlotte on the map. However, the suburban retail market is now gaining momentum — like in SouthPark, Ballantyne and Huntersville.

A new report, called the Charlotte Hospitality and Retail Guide 2025, lays out the key trends shaping the city’s retail landscape. In this episode, Ledger editor Tony Mecia is joined by three contributors to the report: Daniel Gibson of NiceDay, a marketing agency that specializes in retail, hospitality and real estate; Adam Williams of Rebel Rebel, an urban retail advisory firm that provides full-service brokerage and consulting services; and Bryan Southwick of Southwick Architecture + Interiors, a hospitality-focused architecture and interior design firm

They break down the city’s shifting development patterns and the rise of smaller-format retail, new expectations from consumers and how developers and restaurateurs can adapt to stand out in a competitive market.

This podcast episode is brought to you by Coca-Cola Consolidated, Charlotte’s local bottler and the largest Coca-Cola bottler in the US. Coke Consolidated recently invested $15 million into its Monroe facility, which included a new technical training academy, the first of its kind within the Coca-Cola System. Learn more at www.CokeConsolidated.com/media.

This episode of The Charlotte Ledger Podcast was produced by Lindsey Banks.

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