Never forget, that 5 star service is all about delivering the service that your guests / customers need. It doesn’t always have to mean a human touch. Sometimes, a machine can do it better. #robots #customerservice #technology #future #machines #5star #service

Ever wondered why the 5th row of seats on the airplane is number 31? Or why the exit rows start at number 20, regardless of how many rows are in front of them? #travel #airlines #operations #seatnumber #mystery #inflight #why #howcome

If you want to enable change, you need to first convince others of the futility of the current path. Once they see the bridge is burning, they will be desperate to get off the current path - even if the new path isn’t guaranteed. #retail #changemanagement #changingenvironments #management #leadership #philosophy #innovation

Qantas are hoping to launch 20 hour non-stop flights in a few years. So they’re asking themselves how should these flight have different offerings to make them bearable. #innovation #transportation #airlines #futurism #qantas #travel

Be careful, when looking for validation of your business/product/service/strategy that you don’t get fooled but getting just a little. #businessintelligence #validation #proofofconcept #marketingstrategy #businessdevelopment #business #innovation

We all like to feel special. So we like to get exclusivity where we can. But exclusivity deals must work for both sides. Give some thought to how you can find a middle ground on exclusivity. #branding #spa #exclusivity #uniqueness #usp #uniquesellingproposition

As Voice platforms continue to evolve, it will become a dominant interface in our lives. But in the current world of text & emojis, have we lost our ability to talk - at least in a clear and concise way? #voice #communication #platforms #mobile #technology #impact #socialmedia

Beauty box subscription service Ipsy is bigger than better know Birchbox and is now offering full size products, not sample sizes. I see another Pop-Up Opportunity. #innovation #retail #branding #popups #subscription #businesspartnership #collaboration

Australia is set to kick off a trail of a Digital Drivers License in November in the state of New South Wales. The phone is fast becoming the wallet. Though I can see some fun and games developing with this one. #innovation #digitalwallet #digitization #digital #technologytrends #mobiletechnology #mobile

When it comes to your Gateway Product/Service you need to make it the best it can be. Too often, we don’t focus enough in this ‘free intro offer’. #branding #marketing #service #customerexperience #customerengagement #guestexperience