Trent365

If your customers have a problem, they just want it fixed. They don’t care why it’s not working or who’s fault it is. That’s YOUR internal issue. Be sure your systems  reflect that.

#customersatisfaction #serviceexcellence #peoplefirst #systemsandprocedures   #hotels

Do the hotel Spas of Tomorrow have to all be the same, offering the same basic products & services - like it is today? The don’t, they won’t, they can’t.

 #hotels #spa #tomorrowspa #futurespa

If you’re in a services business, you need to know your limits - ie: Your Time! So if you have too much demand for your service, you MUST increase your price, regardless of what the market price is.

#pricingstrategy #supplyanddemand #serviceindustries #revenuemanagement #optimisation

Leveraging events to market your brand or business can be a great strategy...unless the event flops. 

#events #marketing #promotions #advertising #businessstrategy

Being positive is great. Saying yes is awesome. But not if it comes without serious consideration. For some, saying Yes, is their weakness. Their Kryptonite. What’s yours?

#decisionmaking #selfawareness #strength #weaknesses

Today in Episode 91 we explore the concept of accountability. It's something we're almost born into.

We've kinda always been accountable to someone or something.

Though many strive to be free of accountability, they often fail without it.

InterContinental Hotels Group (IHG) has just announced they’re buying Six Senses for £300 million. 

Told you it was going to be a big year! ;-)

Press Release: http://bit.ly/IHGbuysSS

#hotelnews #acquisitions #wellness #hotels InterContinental Hotels Group (IHG®) Six Senses

LinkedIn is finally rolling out a live video broadcast feature. Invite only in the US for now, but hopefully we can all get our hands on it soon. How will you use LinkedIn Live?

#livevideo #livebroadcast #socialnetworks #videocollaboration

Never underestimate the power and long-term, deep learning that comes from being totally immersed in what you do.

#learning #knowledge #immersion

As personal brands become more important and as audio increases its relevance as a medium, we will all need a our signature sound bite. 

#personalbranding #audio #sensorybranding #audiotag