In Ep. 448 I discussed how hotel spas do NOT have to offer wellness. And in the reverse, as mentioned by Arkadiusz Dawidowski...hotels do not need a spa to offer Wellnesss.

#wellness #spa #hotelspa #wellnessopportunity

If online retail is winning because of Convenience, fair enough. But if it’s winning because it offers Choice...maybe it’s time to get more critical about your spa retail offering?

#spa #retail #onlineretail #convenience #choice

Every hotel owner or manager I speak to these days is telling me they need to offer in Wellness in their spas. I’m telling many of them, they’re wrong. Here’s why...

#wellness #hotel #spa

Is it for safety? Is to avoid motion sickness?

Most events are pretty much same same. That’s fine for newbies to the industry or junior folks coming through. But what about the others? How can these events bring more value to the vast majority who attend them - ie: more senior/experienced folks?

Let me know your thoughts in the comments.

Here’s the Wellness Collective Event with the Hot Seat Symposiums - http://bit.ly/2IjtcRR

#spa #wellness #spaconference #spaevents #conference

If your customers have a problem, they just want it fixed. They don’t care why it’s not working or who’s fault it is. That’s YOUR internal issue. Be sure your systems reflect that.

#customersatisfaction #serviceexcellence #peoplefirst #systemsandprocedures #hotels

Do the hotel Spas of Tomorrow have to all be the same, offering the same basic products & services - like it is today? The don’t, they won’t, they can’t.

#hotels #spa #tomorrowspa #futurespa

If you’re in a services business, you need to know your limits - ie: Your Time! So if you have too much demand for your service, you MUST increase your price, regardless of what the market price is.

#pricingstrategy #supplyanddemand #serviceindustries #revenuemanagement #optimisation

Leveraging events to market your brand or business can be a great strategy...unless the event flops.

#events #marketing #promotions #advertising #businessstrategy

Being positive is great. Saying yes is awesome. But not if it comes without serious consideration. For some, saying Yes, is their weakness. Their Kryptonite. What’s yours?

#decisionmaking #selfawareness #strength #weaknesses