We basically either trust a System or an Individual. It’s important to understand what or who your customers are putting their trust in.

#trust #customerintelligence #guestservice #consumertrust

Mia Kyricos is getting together industry experts to brainstorm how they can better implement wellbeing in all areas of Hyatt Hotels Corporation. Meetings is the first focus area, with the help of Renee Moorefield and others. Interesting stuff to come, no doubt.

#wellness #wellbeing #hotels #wellnessprogram

Is it possible to trust the product, if you don’t trust the person behind it? Maybe, but it’s often really hard to overcome that type of emotional bias.

#trust #brands #integritymatters #biases

What would airline food look like - and taste like - if the airlines truly took a customer-first approach? Pretty different I reckon.

#airlines #customercentric #reimagine #customerfirst #customerfocused

Often times we tend to make things more complicated than they need to be. We try to get too fancy. When the simple option is not only easier but more effective.

#options #overthinking #complicated #keepitsimple

The rules of an authentic Onsen require total nudity. Some cultures aren’t comfortable with that. Should a hotel’s Onsen rules be modified to make it more accessible?

#hotels #onsen #wellness #spa #authenticity #accessibility

They represent a great retail opportunity for spas. But they’re not always good for the environment.

#mask #facials #retail #spas #environmentalsustainability

Most think of Day Care as something for young kids. But here in Japan

Everyone wants to be an Entrepreneur these days. Lots of people are starting businesses they don’t understand. That’s ok. As long as you do your Homework!

#business #entrpreneur #domainexperience #startup

What would a true Global Spa Community really look like? What sort of structure and support systems would we need to build around it? If we can work it out, it could be something really valuable on multiple levels.

#community #globalcommunity #spa #wellness