When it come to good customer service, I’ll always take Practical over Polite. What about you?

This hotel is not my home. A script telling the receptionist to say ‘Welcome to your home’ isn’t going to change that. Get real!

Who even knew this was a word?!? But it is. The shrinking of sizes or quantities of products in order to reduce price increases.

You can now but voice-only ads on Double-Click & they’re the same price as video ads!

There’s always a million excuses and reasons not to try something new. All you need is one reason to start - Just Start!

Jetstar has teamed up with the Tech in Asia Conference to run an in-flight conference. Well done!

Just one email from your brand or business could be considered Spam - in the mind of the person receiving it.

TV networks are cutting back on ad spots. Why? Presumably because viewers aren’t watching any more. Big brands are turning to product placements instead. How about product placements in your business?

Collisions are a necessary by-product of intersections. And intersections are essential if you’re going to build something great. What about Roundabouts?

Front line service people in hotels, spas, restaurants, etc DO NOT need their mobile phones! Enough!