In this episode, we welcome Wes Chiasson, director of operations. Wes started at S&P 10 years ago as an inbound sales associate and then moved on to various positions across the company. From workforce management to recruiting, to now director of operations, Wes knows the contact centre industry inside out and in this episode, he shares with us what he learned during his journey. He also shares some tips on how to be a better team leader and gives advice to anyone looking to start at S&P Data.