Tuesday Talks

Strategies for Successful Dialing in an Evolving Regulatory Ecosystem

For a deeper dive into this topic, download the playback of their joint Master Class here: https://www.numeracle.com/master-classes/best-practices-for-dialing-strategies-contact-strategy-campaign

For the visual aid on risk mitigation, click here: https://www.numeracle.com/tuesday-talks/navigating-the-contact-center-landscape-best-dialing-practices-compliance-for-all-call-types

Mentioned Content:

• Risk Mitigation Best Practices

• Branded Calling Implementation, Use Cases, & ROI metric

• Caller ID presentation

• Spam Labeling

• Net Promoter Score

• Customer and Agent Satisfaction

A Cross-Atlantic Comparison of Consumer Protection Measures

Mentioned Content

• Ofcom and FCC

• Robocalls

• Call blocking & labeling

• Entity Identity Management

• STIR/SHAKEN

• VoIP

• SIP (Session Initiation Protocol)

• TRACED Act

• Calling Line Identification (CLI) Authentication

• AI and Voice Simulation Scams

• Know Your Customer (KYC)

• Branded calling

What's New? What's Next? Catching Up and Looking Ahead

Mentioned Content

• Branded Calling & CNAM

• 10DLC

• Identity

• Voice simulation scam calls

• Know Your Customer (KYC) & Know Your Vetter

• Project Point of No Entry (PoNE)

• Know Your Upstream Provider

• Delegate Certificates

• Robocall Mitigation Database (RMD)

• STIR/SHAKEN

• NIST Standard 800-63

• Zero Trust Architecture

Looking to the Future through a Retrospective of Season 2

It's the last session of Season 2! Rebekah and Anis close out this spectacular season, filled with so many expert guests and some new expert hosts! Together, they reflect on our conversations this season and close the year out with some trends and predictions for the future of delivering identity in 2023.

How the New Pay-for-Verification Model leads to more Identity Fraud and Distrust

As the leaders for identity verification in the communications ecosystem, we take a hard look at the changes being made by Elon Musk at Twitter in this week’s episode. With the new pay-for-verification model of the blue checkmark, Rebekah and Anis discuss how it’s not just the content we can’t trust but the identity behind the source of information itself. They discuss the rampant fraud seen on the platform since the changes and what this could mean for the future of identity presentation in communications and on Twitter.

Mentioned Content

• Twitter

• Elon Musk

• Blue Checkmark

• Identity Verification

• Trust in communications

• Trusted Identity

• Identity Fraud & Impersonation

Security and Fraud Mitigation to Combat Illegal Calls

Numeracle’s VP of Trust Solutions, Sarah Delphey, was joined by Bradley Reaves, Assistant Professor of Computer Science at North Carolina State University, to discuss how the history and lessons learned from academia and other industries can help illuminate solutions for combatting illegal calls and achieving call authentication.

Mentioned Content

• Fraud, security, and authentication

• Internet versus Telco processes

• Centralized versus Decentralized Authentication solutions

• STIR/SHAKEN call authentication (for IP and non-IP)

• Lessons learned from Academia

The future of identity and authentication in the messaging channel

Rebekah and Anis are back to discuss the recent events impacting the messaging channel, including the FCC's recent NPRM on blocking illegal robotexts, and how they predict trusted identity and authentication in the messaging channel can be achieved.

How to Authenticate Callers Before a Call is Placed

Pierce Gorman continues as our host, this time welcoming Numeracle's VP of Trust Solutions, Sarah Delphey, to report on the status of STIR/SHAKEN and explore the next enhancements, versions, challenges, and solutions that still need to be tackled alongside some regulatory commentary.

Mentioned Content

• STIR/SHAKEN Call Authentication & Call Signing

• Industry Traceback Group & Traceback Procedures

• Know Your Customer (KYC)

• Customer Due Diligence

• Robocalls

• Caller Identity

• Rich Call Data (RCD) versus Delegate Certificates

International Involvement: The Intersection Between Domestic and Foreign Voice Service Providers

Part III of our series on Call Authentication Domination has a new twist: a third expert guest speaker! Jim McEachern, Robocall and SHAKEN expert and consultant and Member of the Alliance for Telecommunications Industry Solutions (ATIS) joins host Pierce Gorman of Numeracle's Technical Staff, and returning guest Eric Priezkalns, Chief Executive of the Risk and Assurance Group and Editor of Commsrisk.com to continue the conversation on international call authentication with a focus on the intersection between domestic and foreign voice service providers.

Mentioned Content

• STIR/SHAKEN Call Authentication

• Governance Authority

• Certification Authority

• Policy Administrator

• Know Your Customer (KYC) Vetting

• Rich Call Data (RCD) for Call Signing

• Illegal Number Spoofing

• The TRACED ACT

• Delegate Certificates

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Mentioned Organizations

• Alliance for Telecommunications Industry Solutions (ATIS)

• The North American Numbering Council (NANC) Call Authentication Trust Anchor (CATA) Working Group

• International Telecommunications Union (ITU)