Twins Talk it Up Podcast

Twins Talk it Up Podcast

By David Suk Brown & Danny Suk BrownBusiness
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Twins Talk it Up Podcast episodes

  • Episode 330: Helping MSPs Grow Through Cyber Resilience
    What happens when cybersecurity moves beyond protection and becomes true business resilience? Recorded live at the Beyond 26 Conference hosted by Pax8 in Salt Lake City, Utah, Gene Kim, Vice President of Managed Service Providers at Absolute Security, stopped by for an engaging conversation about the future of managed services, cybersecurity, and leadership. We learn how his journey from MSP practitioner to channel executive shaped his passion for helping partners deliver meaningful business outcomes through trust, resilience, and operational excellence. 
     
    Highlights include:
    The growing complexity of AI-driven threats and why resilience—not just prevention—is becoming the next frontier of cybersecurity.
     
    How MSPs can elevate customer conversations around risk, business continuity, and long-term value. 
     
    Absolute Security's exciting debut as a new vendor in the Pax8 Marketplace, highlighting how the partnership will empower MSPs with firmware-embedded endpoint resilience, simplified operations, and stronger customer outcomes. 
     
    Gene's pearls of wisdom:
    "On one hand, it's application, resilience and supporting cybersecurity in the stack. On the other hand, it's ensuring that there's business continuity for their end customer."
     
    "Customers are paying for outcomes."  Have the conversation about business impact and understand what downtime means to them.
     
    The importance of listening and maintaining intellectual curiosity.
     
    Follow Gene on LinkedIn, visit absolute.com/ and learn more about the Pax8 and
    Absolute Security partnership here: https://www.absolute.com/partners/better-together/absolute-pax8
    41 min
  • Episode 329: Building Smarter MSPs with AI, Visibility, and Security
    Secure, optimize, and elevate the customer experience in an AI-driven world. At the Beyond 26 Conference in Salt Lake City, Utah, we had the opportunity to sit down with two technology leaders who are helping redefine how Managed Service Providers (MSPs) create value for their clients. Gene Reich, CEO and Cofounder of Traceless, and Ryan Sigouin, CRO of ScalePad share their perspectives on the future of cybersecurity, operational intelligence, AI governance, and SaaS visibility. 
     
    Gene Rich, CEO and Cofounder of Traceless. Traceless is a communication security platform that helps organizations and MSPs securely verify identities and protect sensitive information, reducing the risk of social engineering, data exposure, and AI-driven cyber threats.
     
    Ryan Sigouin, CRO of ScalePad. ScalePad is ScalePad is a customer success and operations platform that helps MSPs gain visibility into client environments, improve operational efficiency, strengthen AI governance and compliance, and demonstrate measurable business value to customers.
     
    We explore how MSPs can move beyond reactive IT support to become trusted strategic advisors—leveraging intelligent technologies to protect businesses, improve operational efficiency, and strengthen client relationships. Whether you're looking to secure conversations, gain greater visibility into customer environments, or capitalize on emerging AI opportunities, Gene and Ryan deliver practical insights for technology leaders who want to stay ahead of what's next.
     
    Highlights include: 
    Gene shares how Traceless is transforming secure communication by helping organizations protect their people, clients, and sensitive conversations.
     
    Discover why proactive cybersecurity and communication security are becoming essential differentiators for modern MSPs.
     
    Ryan explains how SaaS visibility, AI governance, and operational intelligence are reshaping the managed services landscape.
     
    Learn how greater visibility into client environments enables MSPs to have more strategic conversations while creating new revenue opportunities.
     
    How AI and operational data can help providers become trusted advisors instead of simply technology vendors.
     
    Hear why both leaders believe the future belongs to organizations that embrace innovation today rather than waiting for tomorrow.
     
    Traceless is offering 'The Ultimate Cybersecurity Compliance Checklist' for MSPs & IT Teams: https://traceless.com/learn/ultimate-cybersecurity-compliance-checklist/ 
     
    Access Scalepad's 2026 MSP Trends Report: https://www.scalepad.com/2026-msp-trends-report/
    57 min
  • Episode 328: Community, M&A, and Growth from Beyond 26
    LIVE from Beyond 26 by Pax8 in Salt Lake City, Utah, this special edition explores a powerful reality shaping the future of the technology channel: growth happens when strong leadership, thriving communities, and strategic business transformation converge. Reed Goddard, M&A Advisor with Evergreen Services Group and Nancy Hammervik, Chief Channel Officer of the Global Technology Industry Association (GTIA), join us to examine two critical forces driving the industry forward. Reed provides an insider's perspective on MSP mergers and acquisitions, discussing valuation drivers, industry consolidation, and how business owners can build lasting enterprise value. Nancy shares her vision for strengthening the global technology ecosystem through community, leadership cultivation, and establishing industry standards. Together, these discussions reveal that whether you're scaling through acquisition, building a technology community, or preparing the next generation of leaders, success ultimately depends on people, trust, relationships, and a commitment to continuous growth.

    Highlights:
    Leadership journeys matter — Reed shares his path from PwC to Evergreen Services Group, while Nancy reflects on her journey including discovering technology during her time at the University of Delaware.

    MSP consolidation continues to accelerate as recurring revenue, cybersecurity demand, cloud services, and emerging AI opportunities make managed service providers attractive acquisition targets.
     
    Building enterprise value starts with fundamentals; MSP owners should focus on operational excellence, customer proximity, understanding client needs, and creating scalable growth strategies.

    "Tech is a people job." Nancy emphasizes that despite rapid technological change, relationships, collaboration, and leadership remain the industry's greatest competitive advantages.

    Community remains a critical differentiator in the AI era. GTIA continues to help technology professionals connect, learn best practices, and accelerate growth through global collaboration.

    Industry standards and professionalism continue to evolve, with GTIA collaborating alongside organizations such as Pax8 and Texas A&M to help advance best practices across the technology services industry.
     
    Upcoming Evergreen Elevate events in London and Melbourne.  

    Whether you're an MSP owner evaluating growth options, a channel leader building partnerships, or a technology professional preparing for what's next, this episode delivers valuable insights on leadership, transformation, and the future of the global IT channel. Follow Reed and Nancy on LinkedIn and visit both evergreensg.com and gtia.org/ to join and stay informed with the worldwide community.
    53 min
  • Episode 327: Leadership, Community, and Human Risk
    The future belongs to organizations that invest in people as much as they invest in technology. Whether building stronger communities, developing emerging leaders, or reducing human cyber risk, lasting success comes from creating environments where individuals are informed, connected, engaged, and empowered to contribute at their highest level.

    Recorded live at the Beyond 26 Conference in Salt Lake City, Utah, this special episode brings together two dynamic technology leaders who are helping shape the future of the IT channel from very different—but equally important—perspectives. Brook Lee, Senior Director of Community at Rev.io, and Nihil Morjaria, Chief Revenue Officer at usecure, share insights on leadership, community building, cybersecurity, and the evolving role of human behavior in technology. Brook discusses the power of authentic relationships, meaningful conversations, and creating communities where MSPs can learn and grow together. Nihil explores why Human Risk Intelligence is becoming a critical pillar of modern cybersecurity as AI-driven threats increasingly target people rather than systems. Together, their perspectives reveal a common theme: technology alone does not drive success—people do.
     
    Highlights include: 
    People remain the most important factor in business growth, innovation, and cybersecurity.

    The "secret sauce" behind meaningful engagement: listen more, talk less, and create genuine connections.

    How Rev.io is helping MSPs strengthen operations and community collaboration.
     
    What Human Risk Intelligence means and why it is transforming cybersecurity strategies
    How AI is changing both business opportunities and cyber threats.

    Why security awareness programs should focus on culture, behavior, and proactive participation.

    The growing importance of measuring human risk posture and organizational resilience.
     
    Follow Brook and Nihil on LinkedIn and visit rev.io as well as usecure.io
     
    Brook is also offering our listeners an incredible resource: The Vendor Situationship
    55 min
  • Episode 326: Connect, Enable & Grow with Strategic Partners

    During a special interview recorded live at the Beyond 26 Conference in Salt Lake City, Utah, we sat down with Cassie Jeppson, Director Ecosystem Strategy at Lenovo.  Cassie is a dynamic leader whose passion for people, partnerships, and innovation is helping to reshape the channel.  She has also been featured on CRN’s Women of the Channel list, Channel Futures DE&I 101, and as a CRN Inclusive Leader.

     

    Highlights include:

    Cassie’s new global leadership role, where she is focused on enhancing the end-to-end partner experience and helping organizations navigate growth through collaboration, communication, and trust. 

     

    The evolution of partner ecosystems, the importance of listening over assumptions, and why every partner—from emerging businesses to enterprise organizations—deserves recognition and support. 

     

    Staying authentic, embracing mentorship and championing diversity and inclusion.

     

    Finding harmony between professional success and personal fulfillment. 

     

    A refreshing perspective on what it means to lead with vulnerability and purpose, this conversation is a must-listen for technology leaders, channel professionals, and anyone striving to create meaningful impact through relationships and partnerships.

     

    Connect with Cassie on LinkedIn.  Your MSP has room to grow.  Here's the path: Lenovo 360 for MSP. https://tinyurl.com/360forMSP

    27 min
  • Episode 325: Navigating Innovation, AI, and the Future of MIP
    Recorded live at the Pax8 Beyond 26 Conference in Salt Lake City, Utah, these back-to-back conversations with Chris Marks, VP of Marketplace Innovation, and Chance Weaver, Global Vice President of AI Adoption, offer a powerful glimpse into the future of the IT channel and the evolution from Managed Service Providers (MSPs) to Managed Intelligence Providers (MIPs). Together, they share how Pax8 is helping partners navigate one of the most significant technology shifts in decades by combining innovation, community, education, and practical AI adoption strategies. While Chris focuses on the vision, leadership, and marketplace transformation required to unlock new opportunities, Chance provides a tactical roadmap for turning AI into measurable business outcomes and recurring revenue streams.

    Discover why AI is not simply another tool, but a catalyst for deeper client relationships and strategic business transformation. Key themes include the importance of moving beyond technology conversations to business outcome discussions, embedding AI into workflows rather than treating it as a standalone solution, leveraging community to accelerate learning, and embracing curiosity, adaptability, and servant leadership in times of rapid change. Chris highlights the tremendous opportunity for MSPs to become trusted business advisors, while Chance demonstrates how partners can start immediately by having AI conversations with clients, identifying business challenges, delivering quick wins, and building long-term value. Together, their insights reinforce a powerful message: the future belongs to technology leaders willing to innovate, educate, and guide their clients.

    Key Highlights:

    The evolution from MSP to MIP and why business advisory services are becoming a critical differentiator.

    AI creates new opportunities for growth, efficiency, and recurring revenue when tied to measurable outcomes.

    Community, collaboration, and continuous learning are essential for navigating technological disruption.

    Practical strategies for introducing AI to clients, addressing governance concerns, and demonstrating ROI.

    Leadership lessons centered on curiosity, empowerment, servant leadership, and enabling teams to innovate.

    How Pax8 is building the programs, tools, and ecosystem partners need to thrive in the AI-driven economy.
     
    Be sure to register for Beyond 27 in San Diego, California, and visit pax8.com to learn more about the marketplace.
    50 min
  • Episode 324:Own the Success Journey (a Replay)

    In the spirit of recording content at Conferences, we want to replay a special episode with Ryan Walsh, Chief Strategy Officer, Pax8. Enjoy and be in the look out for exciting episodes from Beyond 26.

    Success doesn’t happen by accident—it’s a journey we must own, and that begins with the right mindset. Ryan Walsh, Co-founder and Chief Strategy Officer at Pax8 discusses the power of strategic leadership, embracing innovation, and the importance of cultivating community within the channel. From his rock-climbing analogy of navigating challenges to his passion for helping MSPs grow through “guided growth” and “amplifying uniqueness,” Ryan underscores the need for focused vision and teamwork.

     

    Highlights also include:

    A glimpse into the Voyager Alliance partner program.

    The expanding influence of AI, agents, and a shift to managed intelligence partners (MIPs).

    To be competitive means owning a niche, staying connected, and thinking collaboratively.

    Family and basketball as foundational to his leadership philosophy.

     

    His leadership philosophy, rooted in enabling others and fostering shared success, offers valuable lessons for anyone seeking to lead with purpose in a rapidly changing tech landscape. Follow Ryan on LinkedIn and visit Pax8.com to stay informed about the marketplace.

     

    Timestamps:

    [08:21] Father modeled passion

    [18:03] Voyager Alliance Growth Tracks

    [18:57] Owning your niche

    [23:05] Power of Team

     

    --- more ---

     

    If you want to master the art of audience engagement while learning how to conquer speaking anxiety, deliver persuasive presentations, and close more deals, this is the program for you. Twins Talk It Up is hosted by identical twin brothers Danny Suk Brown and David Suk Brown, who share leadership communication strategies designed to help professionals embrace the power of their authentic voice.

     

    Together, we’ll explore tips and tools to unlock the full potential of your voice, dominate every stage you step onto, and elevate your influence and value. Along the way, we’ll crush goals and share plenty of laughs.

     

    Book a Free 15-minute discovery call: dsbleadershipgroup.com/schedule-a-call/

    Website: appmeetup.com/twinstalkitup/

    Community: facebook.com/groups/publicspeakingpoints

    Patreon: patreon.com/twinstalkitup

    33 min
  • Episode 323: Stress Less Into Success Part 2
    In Part 2 of our powerful conversation with Dat Tran from Dat Purpose LLC, we continue to break down The 5 Skills of Stress Resiliency and dive deeper into the connection between ambition, stress, presence, and resilience. In a world filled with constant notifications, distractions, and nonstop pressure, Dat challenges leaders to rethink what it truly means to be mentally strong. Rather than running from stress, resilient leaders intentionally create evidence that proves they can stay grounded, focused, and emotionally available when life demands the most from them.

    Highlights include: 
    Why constant busyness trains the mind to avoid presence.
    Create evidence as, “Anyone can be present when life is good. The strongest stay present when life is uncomfortable.”
    The connection between ambition, burnout, and emotional capacity.
    How corporate ambition is outpacing employees’ ability to handle stress.
    Why resilience is becoming the defining advantage in leadership and performance.
    The importance of showing up fully for family, relationships, and teams.

    Sustainable success is no longer about who can work the longest or move the fastest—it is about who can remain present, emotionally regulated, and resilient under pressure.  Resilience is no longer optional—it is the competitive advantage for modern leaders. As Dat powerfully states, “We’re now in the age of survival of the most resilient.”
     
    Visit datstresscoach.com/and sign up for his newsletter
     
    Timestamps for Part B:
    Soothe = Being Present 27:11 (or whatever it will be in part 2) 
    Stress Management is a Myth 37:21
    AI Impact on Stress 41:36
    30 min
  • Episode 322: Stress Less Into Success Part 1


    We often hear people say “step into success,” but what if the real key is learning how to “stress less into success”?  We welcome back Dat Tran, stress resiliency coach and founder of Dat Purpose LLC, for a conversation centered on sustainable high performance and the neuroscience behind resilience. Dat challenges the traditional narrative around stress by reframing it as something we do not eliminate, but something we can train ourselves to navigate more effectively.


    Unmanaged stress imposes hidden costs on leadership, relationships, decision-making, and long-term performance. Dat also introduces his five resiliency skills: Stress Magic, Strengthening, Stretch, Soothe, and Release. Listen for practical insight into how resilient leaders train themselves to stay present under pressure, develop stronger self-awareness, and intentionally do hard things until those hard things become easier


    Highlights include: 
    Why stress resiliency—not stress avoidance—is the future of sustainable leadership.
    Doubt is often the biggest stress trigger for high performers.
    Emotional brain vs. executive brain: how leaders can retrain their response to pressure
    Dat’s evidence-based approach to building resilience and The 5 Skills of Stress Resiliency.
    “Do hard things until hard things feel easy.”
    Why the strongest leaders remain present even when life gets difficult.
    Practical habits, recovery strategies, and mindset shifts for sustainable performance

     

    Visit datstresscoach.com/and sign up for his newsletter


    Timestamps 
    Number 1 Stress Triggor 5:29
    Emotional vs Executive 7:43
    5 Skills 18:30

     

    Struggling with speaking anxiety? Want to captivate your audience, deliver persuasive presentations, and close more deals? Join identical twins Danny Suk Brown and David Suk Brown as they share leadership communication strategies, practical tips, and tools to help you own every stage, amplify your influence, and speak with confidence. Laugh, learn, and level up your professional voice—one episode at a time.

     


    Book a Free 15-minute discovery call: dsbleadershipgroup.com/schedule-a-call/

    Website: appmeetup.com/twinstalkitup/

    Community: facebook.com/groups/publicspeakingpoints

    Patreon: patreon.com/twinstalkitup

    Want to be a Guest? forms.gle/pYBeNMJeXVE9RD9p9




    29 min
  • Episode 321: Stop Ghosting!
    Join us as we tackle a growing communication problem in business and leadership culture: ghosting. Why do so many professionals avoid responding to emails, messages, networking opportunities, or requests for collaboration? The truth is, ghosting is often rooted in discomfort, people-pleasing, fear of disappointing others, or simply being overwhelmed. However, silence can slowly damage trust, relationships, and even your reputation within your industry. After all, nobody wants to become known as “that person” who never gets back to people. Stop avoiding difficult responses and instead embrace honest communication by learning to say: “No,” “Not now,” or “Let’s go!”

    Learn to protect your time, value your relationships, and leverage networking opportunities with intentionality and respect. Those requesting your time would often rather receive a rejection than be left in silence.
     
    Helpful takeaways include implementing the “24-hour rule” to acknowledge requests quickly, using AI tools to filter spam and prioritize high-value communication, and delegating where appropriate to maintain healthy boundaries. Mature leadership is not about saying yes to everything — it’s about communicating clearly, protecting your time wisely, and never leaving people hanging.
     
    Ask us now for a free demo of our AI simulation tool to support your L&D growth initiatives.  
     
    Timestamps:
    Ghosting leads to Uncertainty 2:57
    The Currency of Leadership 8:38
    Rejection over Silence 13:03
    Helpful Tips 14:08
    24 min

About Twins Talk it Up Podcast

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If you want to master the art of audience engagement while learning how to conquer speaking anxiety, deliver persuasive presentations, and close more deals, this is the program for you. Twins Talk It…