Tyler Tech Podcast

In this episode of the Tyler Tech Podcast, we delve into the essentials of digital accessibility and inclusive design in public sector software. As we celebrate World Usability Day, an international effort promoting user-centered design, Tyler Technologies experts Kathy Wolf and Mike Teeters offer valuable insights on how accessible technology can empower communities and enhance the resident experience.

Kathy Wolf, Tyler’s senior director of user experience, discusses the core principles behind designing accessible and inclusive applications, noting that the goal of inclusive design is to ensure everyone, regardless of their abilities or background, can fully participate in and benefit from digital services. She emphasizes empathy as the foundation for understanding user needs and constraints, helping local governments create digital services that are accessible and barrier-free from the initial design phase through testing.

In the second half of the episode, Senior Product Manager Mike Teeters addresses the resident experience, sharing how improving web and mobile accessibility can connect communities and create more inclusive digital spaces for all. Together, Kathy and Mike explore how accessible technology not only meets compliance requirements but also enriches the lives of residents by reducing barriers to essential government services.

We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AI.

Learn more about the topics discussed in this episode with these resources:

• Download: Access Granted: How Local Governments Can Plan to Meet Digital Accessibility Mandates
• Blog: Enhancing Access to Services in Local and State Government
• Podcast: Technology’s Role in Breaking Down Access Barriers
• Podcast: Improving Access: Practical Solutions for Public Sector Challenges
• Tyler in the News: Indiana Boosts Accessibility for Local Government
• Video: County Increases Access, Streamlining e-Filing Searches

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In this episode of the Tyler Tech Podcast, we conclude our special two-part series on the concept of access, focusing on how technology can help organizations break down barriers and provide access to essential services, resources, and opportunities. Four experts from Tyler Technologies share unique insights into enhancing accessibility in the public sector.

Kristine Lim, product manager in Tyler’s Data & Insights Division, discusses the importance of practical data governance and how data-driven tools can measure and improve access to public services. Daren Jackson, senior vice president of disbursements, provides a thoughtful perspective on how payment technology fosters financial access, urging governments to adopt a broader approach to problem-solving.

Urvi Pandya, general manager of Workforce Case Management, shares strategies for creating safe and accessible work environments, emphasizing the role of community collaboration in simplifying data management. Finally, industry engagement consultant Kim Martin highlights innovations in student transportation systems, demonstrating how technology can enhance service delivery for students and their families.

Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today!

We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AI

Learn more about the topics discussed in this episode with these resources:

• Download: Driving Financial Equity With Technology
• Success Story: Chattanooga’s New Public Safety Vision
• Podcast: Student Transportation Tech Solutions
• Video: Introduction to Workforce Case Management
• Blog: Transforming Government Payments Through a Unified Platform
• Blog: Building Trust Through Effective Case Management
• Blog: Unified Case Management Streamlines Processes
• Blog: Harnessing Data and Insights for Community Development
• Blog: Data, Equity, and Policing

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Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we begin a special two-part series on the concept of access, exploring how technology helps organizations break down barriers and provide equitable access to services, resources, and opportunities. We welcome four experts from Tyler Technologies, each sharing insights on how technology can improve access across different sectors.

Kristine Lim, product manager in Tyler’s Data & Insights division, explains how data-driven tools can measure and improve access to public services. Urvi Pandya, general manager of workforce case management, discusses how technology can create safe, accessible work environments. Industry engagement consultant Kim Martin provides a perspective on making student transportation more inclusive and accessible, while Daren Jackson, senior vice president of disbursements, shares how payments technology fosters financial access and inclusion.

Whether your organization is just beginning its journey toward improving access or looking to expand current efforts, this episode offers practical advice and real-world examples. Don’t miss the conversation, and stay tuned for part two, where we explore how technology can further drive meaningful access and inclusion.

Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today.

We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AI

Learn more about the topics discussed in this episode with these resources:

• Download: Driving Financial Equity With Technology
• Success Story: Chattanooga’s New Public Safety Vision
• Podcast: Student Transportation Tech Solutions
• Video: Introduction to Workforce Case Management
• Blog: Transforming Government Payments Through a Unified Platform
• Blog: Building Trust Through Effective Case Management
• Blog: Unified Case Management Streamlines Processes
• Blog: Harnessing Data and Insights for Community Development
• Blog: Data, Equity, and Policing

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey

On this episode of the Tyler Tech Podcast, Tyler cybersecurity expert and account executive, Sam Hamilton, explores the critical role of human behavior in building an effective cybersecurity workforce. Sam shares key strategies for fostering a culture of cybersecurity awareness in organizations, emphasizing the importance of continuous education, personalized training, and storytelling to engage employees.

Sam highlights how tailored cybersecurity education can address specific risks, making the training more relevant and impactful. He discusses successful tactics such as phishing simulations, which track employee responses to identify areas for improvement, and the benefits of positive reinforcement, including certificates and rewards, to motivate employees. He also stresses the importance of keeping cybersecurity training current with evolving threats like AI, ensuring that organizations not only meet compliance requirements but also stay ahead of emerging risks.

Tune in to learn how public sector organizations can overcome challenges such as budget constraints and workforce shortages, and learn why a proactive, engaging approach to cybersecurity is essential for long-term success. Whether you're a leader in the public sector or just looking to enhance your organization's cybersecurity initiatives, this episode offers valuable strategies to drive meaningful improvement.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

• Blog: Current Cybersecurity Landscape: 3 Stats We Help You Avoid
• Blog: How Governments Can Secure Networks With Federal Funding
• Download: Cybersecurity Solutions and Services Suite
• Blog: K-12 Cybersecurity Funding: What Districts Need to Know
• Webinar: Fighting Back Against Cyberthreats
• Blog: Tap Into Federal Funds to Improve Cybersecurity
• Video: Managed Threat Detection Overview

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Let us know what you think about the Tyler Tech Podcast in this survey!

On this episode of the Tyler Tech Podcast, we explore the evolving landscape of government payments with Tyler's vice president of payments, Morgan Jines. With experience in both payments and government, she shares her expertise on the latest advancements in payment technology and its impact on the public sector.

Morgan discusses the benefits of a unified payment platform, emphasizing how integrating payment systems across departments can streamline processes, improve efficiency, and enhance the user experience for both constituents and internal staff. She also details the challenges governments face with fragmented payment systems and how modern technology can overcome these hurdles, particularly in terms of security and compliance.

Drawing from a recent research study conducted by the Center for Digital Government, in partnership with Tyler Technologies, she offers practical advice for agencies looking to modernize their payment systems, highlighting the importance of evaluating current processes and prioritizing key needs. Whether you’re grappling with integration challenges or seeking to enhance payment security, this episode provides valuable insights and strategies to help agencies navigate the complexities of digital payments.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

• How to Create a Unified Digital Payment Experience
• Research Report: Seeking a Modernized Payment Experience
• A GovTech Thought Leadership Paper: Driving Financial Equity With Technology
• Infographic: The Government Payment Deficit
• Blog: Transforming Government Payments: 2024 Research Insights

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

On this episode of the Tyler Tech Podcast, we explore the transformative power of artificial intelligence in the public sector with Henry Sal, Tyler's senior director of AI operations. With extensive experience in software development, Henry has been at the forefront of integrating AI to streamline processes, particularly in document automation.

He discusses how AI is reshaping government operations—from reducing the burden of mundane tasks like data entry and document review to enhancing efficiency in court e-filing systems. Henry also explores the role of AI in addressing workforce shortages and improving public service delivery, offering insights into how local governments can prepare for and leverage these advancements.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

• Video: Embracing AI: Document Understanding and Workflow Automation
• Success Stories: Tarrant County Clerk: A First-Of-Its-Kind AI Implementation
• Blog: Unblocking Justice: AI Solutions for Common Court Challenges
• Blog: Implementing AI: A Step-by-Step Guide for Your Court
• Blog: Navigating AI: A Beginner’s Guide for Court Professionals
• Blog: Future-Proofing Government Through Technology Modernization

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

Let us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we sit down with Ted Thien, vice president and general manager of transportation software at Tyler Technologies, to explore the evolving landscape of K-12 student transportation.

Ted explores the complex challenges faced by school districts as they navigate modern expectations from parents, who increasingly demand an Uber-like experience for their children’s school commutes. From optimizing routes to implementing advanced AI solutions, Ted provides knowledge on how school districts can leverage cutting-edge technology to enhance safety, efficiency, and transparency. He also shares real-world examples of how Tyler’s innovative products are helping districts meet these challenges, including the My Ride K-12 app and Tyler Drive.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

• Video: Improved Communication for Parents, Students, and Staff
• Video: Take a Tour of Tyler Drive
• Blog: Connecting Vendors: Data Integration for K-12 Transportation
• Blog: Simplify Student Transportation Staff Training
• Blog: Better Communication and Service for Families and Staff
• Tyler in the News: Automative News: Transportation solutions for school bus drivers
• Blog: Future-Proofing Government Through Technology Modernization

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

Let us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Tyler’s director of state data solutions, Elliot Flautt, sits down with Nevada state controller Andy Matthews to discuss his inspiring journey through public service and his unwavering commitment to government transparency. Andy reflects on his early career in political campaigns, his path to the Nevada State Assembly, and everything that led him to his role as state controller.

Andy shares the story behind his successful campaign to bring accountability and transparency to state spending, highlighted by the launch of the Nevada Open Finance Portal—a groundbreaking initiative created in partnership with Tyler Technologies. This innovative platform provides taxpayers with unprecedented access to detailed government expenditure data. Andy understands the critical role of modern technology in transforming state financial systems and offers practical insights into the strategic decisions involved in selecting and implementing cloud-based solutions.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

• Tyler Technologies and NASACT: Modernize the Digital Infrastructure in Your State
• Blog: Interns Bring Energy, Vision, to Delaware’s Open Data Portal
• Blog: Future-Proofing Government Through Technology Modernization
• Video: Increase Efficiency with the Cloud
• Video: Empowering States and Residents with Software and Services

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

Let us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we’re bringing you Digital Technologies within Regulatory Agencies: Usage and Perceptions from Regulation Matters: a CLEAR conversation, a podcast from the Council on Licensure, Enforcement and Regulation (CLEAR).

CLEAR, in collaboration with Tyler, conducted a survey this past February, which targeted over 7,000 CLEAR stakeholders, representing more than 400 regulatory agencies, colleges, and bodies. The primary aim was to understand the use and perception of digital technologies within regulatory agencies.

Key insights from the survey reveal the following:

• Online Services: A significant number of agencies have adopted online user portals, with mobile access being a common feature. However, only a few have developed mobile-specific apps, highlighting a gap in mobile service provision.
• Payment Systems: The importance of centralized payment systems is emphasized, with a noticeable shift towards electronic payments over traditional methods like checks. This change aligns with broader societal trends towards digital financial transactions.
• Public Engagement: Regulatory agencies are focusing on improving online interactions with both licensees and the public. Enhanced mobile access and user-friendly digital interfaces are critical for meeting these goals.

Host Line Dempsey talks with Ronne Hines, regulatory consultant and former CLEAR president; Thomas Jackson, general manager of state regulatory with Tyler Technologies; and Michael Teeters, senior product manager with Tyler Technologies, who all contributed to the survey and provided their expert analysis. The discussion on the Regulation Matters: a CLEAR conversation podcast delves into the details of these findings, offering valuable perspectives on the progress and challenges faced by regulatory agencies in the digital age.

You can find more information and download the full report at this link: Survey Report: Perspectives on Online Engagement.

We also detail City Hall Selfie Day, an initiative created by Engaging Local Government Leaders (ELGL), which takes place on Thursday, August 15th. For more information, visit: www.elgl.org/cityhallselfie and for inspiration for your own selfie, you can see some examples by checking out @tylertechnologies on Instagram.

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

Let us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we sit down with Everett Erichsen, director of the Ulster County Department of Emergency Services in New York. Everett discusses the county’s transformative impact of the text-to-911 solution and highlights the evolution of technology and its critical role in improving public safety. Hear firsthand accounts of how text-to-911 has made a difference, from aiding individuals in distress to maintaining operations during system outages. He also outlines the importance of interoperability in ensuring seamless communication across multiple agencies.

Join us for an insightful conversation on next-gen emergency response technology and the importance of embracing the future to ensure community safety.

We also detail City Hall Selfie Day, an initiative created by Engaging Local Government Leaders (ELGL), which takes place on Thursday, August 15th. For more information, visit: www.elgl.org/cityhallselfie

Learn more about the topics discussed in this episode with these resources:

• Public Safety Solutions
• Blog: Is the Modern-Day 911 System Equipped for the Future?
• Blog: Addressing Unmet Technology Needs in 911 Centers
• Blog: Doing More with Less in Public Safety
• Blog: Public Safety Embraces Cloud Tech for Enhanced Efficiency
• Video: Insights From a Nine-County 911 Consortium 
• Download: Public Safety Agencies are Embracing Cloud Living
• Podcast: CAD Innovations with Carbyne

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

Let us know what you think about the Tyler Tech Podcast in this survey!