In this episode of the Tyler Tech Podcast, Cate Ryba, director of resident engagement at Tyler Technologies, and Sara Diaz, director of information technology for the city of El Cajon, California, join the show to discuss how digital services can strengthen community connections and build public trust.

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how El Cajon’s My El Cajon app — powered by Tyler’s My Civic platform — is making government more intuitive and responsive. Sara shares how her team designed the app with real residents in mind, incorporating feedback from diverse users to ensure accessibility across ages, languages, and cultures.

Cate highlights how user expectations are evolving and why government technology must deliver the same seamless, reliable experiences that residents enjoy from private-sector apps. Together, they discuss how strong partnerships, data-driven improvements, and thoughtful design can help governments meet residents where they are — online, on their phones, and in their communities.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

• Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

• Download: Modern Governments Live in the Cloud
• Watch: How a City Sparked Civic Engagement
• Watch: My Civic App Offers a One-Stop Shop for Newark Community
• Watch: My Civic: One App to Engage Your Citizens
• Success Story: The Technologically Thriving City of El Cajon, California
• Blog: Let’s Empower, Connect, and Imagine at Connect 2026!
• Blog: Excellence 2025: Civic Interaction & Public Trust Solutions
• Blog: Excellence 2025: Digital Services & Cloud Solutions
• Blog: Partnering With Communities to Build Resilience
• Blog: How Small Cities Are Using Technology to Grow Resilience
• Listen: Strengthening Public Trust and Resilience

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In this episode of the Tyler Tech Podcast, Tim Walsh, general manager of cybersecurity at Tyler Technologies, joins the show to discuss the human side of cybersecurity and the importance of building a strong organizational culture to support it.

Tim explains why technology alone isn’t enough to defend against evolving threats — emphasizing the critical role of people, processes, and leadership. He shares how public sector organizations can strengthen cyber resilience by investing in their teams, encouraging continuous training, and fostering a culture where every employee understands their part in protecting systems and data.

The conversation also explores strategies for addressing workforce shortages, partnering effectively to maintain 24/7 coverage, and recruiting and retaining cybersecurity talent in a competitive market. By empowering employees and creating a culture of shared responsibility, public sector leaders can build teams that are ready to adapt, respond, and thrive in an ever-changing cybersecurity landscape.

This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.

• Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

• Download: Digital Access and Accessibility in the Resident Experience
• Download: How To Identify Cyberthreats Before They Become a Breach
• Tyler in the News: South Carolina AI, Cyber Initiatives Reshape Services
• Blog: The Power of Data: Building Resilient and Responsive Systems
• Blog: Preparing for the Future of AI in Government
• Blog: Boosting Resilience: Cloud Solutions for Modern Government
• Blog: Cyber Defense: Local Governments Weigh In
• Blog: Partnering With Communities to Build Resilience
• Blog: K-12 Cybersecurity Funding: What Districts Need to Know
• Blog: Resilient Communities Rely on Modern Public Safety Solutions
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: How Cloud-Based Solutions Expand Access to State Services
• Blog: Resilience at Scale: Technology for an Unpredictable Future

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In this episode of the Tyler Tech Podcast, Ryan Jacobson, manager of software engineering, and Sonya Newell, team lead in cybersecurity, join the show to discuss the changing nature of cybersecurity and the growing impact of artificial intelligence (AI).

Ryan and Sonya share how threats like ransomware, zero-day vulnerabilities, and legacy technology continue to challenge public sector agencies, especially as more services move to the cloud. They also explain how AI has lowered the barrier for attackers to create sophisticated phishing and voice scams, while at the same time giving defenders new tools to monitor, detect, and respond.

The conversation underscores why resilience is about more than just technology — it requires awareness, adaptability, and culture. By asking the right questions, starting small, and reinforcing strong internal processes, public sector leaders can take meaningful steps toward strengthening cybersecurity in an AI-driven world.

This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.

• Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

• Download: Digital Access and Accessibility in the Resident Experience
• Tyler in the News: South Carolina AI, Cyber Initiatives Reshape Services
• Blog: The Power of Data: Building Resilient and Responsive Systems
• Blog: Preparing for the Future of AI in Government
• Blog: Boosting Resilience: Cloud Solutions for Modern Government
• Blog: Cyber Defense: Local Governments Weigh In
• Blog: Partnering With Communities to Build Resilience
• Blog: Resilient Communities Rely on Modern Public Safety Solutions
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: How Cloud-Based Solutions Expand Access to State Services
• Blog: Resilience at Scale: Technology for an Unpredictable Future

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In this episode of the Tyler Tech Podcast, Chris Hall, commissioner of Collier County, Florida, joins the show to discuss how his community has transformed its approach to budgeting through priority-based budgeting.

Commissioner Hall shares how Collier County shifted away from manual, subjective methods to a data-driven, goal-oriented framework that better aligns resources with resident needs. He explains how evaluating more than 600 programs revealed redundancies, created new opportunities for savings and revenue, and strengthened fiscal responsibility without raising taxes.

The conversation also highlights the importance of staff buy-in, transparency, and empowering employees to rethink long standing practices. With $150 million in potential savings already identified and $40 million implemented, Collier County is setting a new standard for sustainable budgeting and service delivery.

Tune in to hear how one county is redefining its budgeting process and building a smarter, more strategic path forward.

This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.

• Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

• Download: How Priority Based Budgeting Saved Money in a Florida County
• Download: Reframe Uncertainty With Priority Based Budgeting
• Download: How Does Priority Based Budgeting Optimize ROI?
• Download: Aligning Budgets With Priorities
• Download: Priority Based Budgeting Matches Spending to Priorities
• Download: How Priority Based Budgeting Benefits Liberty Lake, Washington
• Blog: Tyler, Envisio, Polco: Transformative Budgeting Partnership
• Blog: Priority Based Budgeting’s Growing Impact
• Blog: The Budgeting Process: Governments Find Power in AI
• Tyler in the News: Tyler, Envisio Partner on Priority Based Budgeting Software
• Podcast: Reimagining Government With Priority Based Budgeting

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In this episode of the Tyler Tech Podcast, Elliot Flautt, director of state data solutions at Tyler Technologies, joins the show to discuss how governments are using data to drive smarter decisions, increase transparency, and strengthen trust with their communities.

Elliot shares his perspective on the importance of breaking down silos across agencies, balancing the demand for transparency with the responsibility to protect privacy, and making the most of limited resources. He highlights how effective data governance lays the foundation for governments to deliver value while safeguarding sensitive information.

The conversation also explores how innovations like artificial intelligence (AI) are opening new possibilities for resident engagement — from improving access to public data to suggesting services that communities may not realize are available. Elliot emphasizes the need to start small, build momentum with early wins, and grow data initiatives into programs that deliver measurable outcomes.

Tune in to hear how governments are leading with data to improve operations, foster transparency, and prepare for the opportunities with AI.

This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.

• Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

• Download: A Digital Government Guide to Effective Data Strategies
• Download: Digital Access and Accessibility in the Resident Experience
• Blog: The Power of Data: Building Resilient and Responsive Systems
• Blog: Preparing for the Future of AI in Government
• Blog: Improving Public Safety: Data and Cloud Innovations
• Blog: Nevada’s Pursuit of Open Government

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In this episode of the Tyler Tech Podcast, Pat Martel, West Coast regional director at the International City/County Management Association (ICMA), joins the show to discuss the evolving landscape of local government leadership.

A former city manager and past president of ICMA, Pat shares how the association supports managers as they navigate today’s most pressing challenges — from workforce recruitment and retention to the growing need for innovation, agility, and digital access.

The conversation explores ICMA’s efforts to build the next generation of leaders through fellowships, student programs, and leadership development initiatives. Pat also highlights how technology — including artificial intelligence (AI) — is reshaping local government service delivery, and how even smaller communities are finding ways to bridge the digital divide and enhance resident engagement.

Looking ahead, Pat offers an optimistic view of the profession, underscoring the resilience of local governments, the adaptability of current leaders, and the importance of meeting communities where they are. She also previews the upcoming ICMA Annual Conference in Tampa, Florida, where leaders from across the country will gather to share strategies and best practices.

Tune in to hear how ICMA is helping local governments strengthen their communities, embrace innovation, and build for the future.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

• Download:Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

• Discover More: Tyler Technologies and ICMA
• Video: Transforming Digital Government Experiences
• Video: It Doesn’t Have to Be Complicated: Transitioning to Digital Payouts
• Blog: Future-Proofing Government Through Technology Modernization
• Blog: Modernize in the Cloud for Innovation and Resilience
• Blog: Modernizing County Tech: Trends, Tools, and Talent

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In this episode of the Tyler Tech Podcast, we explore how strong data governance is essential to unlocking the full potential of artificial intelligence in the public sector.

Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Franklin Williams, president of Tyler’s Data & Insights Division and deputy chief technology officer. Franklin explains how effective data governance — covering data inventory, quality, access, and accountability — lays the groundwork for trustworthy AI and better decision-making.

We dive into the most common data challenges public sector agencies face today, the practical steps to take when building a governance program, and how those efforts can empower both human users and AI systems alike. From data stewardship to responsible access controls, this episode offers valuable guidance for any organization preparing for the future of government technology.

Tune in to learn how cleaning, cataloging, and securing your data today can help unlock transparency, operational insight, and innovation tomorrow.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

• Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

• Download: A Digital Government Guide to Effective Data Strategies
• Download: Digital Access and Accessibility in the Resident Experience
• Blog: The Power of Data: Building Resilient and Responsive Systems
• Blog: Preparing for the Future of AI in Government
• Blog: Improving Public Safety: Data and Cloud Innovations
• Blog: Nevada’s Pursuit of Open Government

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Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we examine what it really means to modernize public sector budgeting in today’s fast-changing world. Recorded live at the Tyler Connect conference in San Antonio, this conversation brings together three thought leaders helping governments drive more transparent, agile, and priority-based financial planning.

Chris Fabian, senior director of product strategy for priority based budgeting at Tyler; Liz Steward, vice president of marketing and research at Envisio; and Nick Mastronardi, CEO of Polco, discuss the Government Finance Officers Association’s (GFOA) Rethinking Budgeting Initiative. Together, they explore how governments can align resources with community priorities, track impact through performance data, and close the feedback loop with meaningful resident engagement.

With real-world examples throughout the conversation, this episode spotlights how budgeting innovation is already taking shape — and how collaboration between technology providers and public finance leaders is driving meaningful progress.

Tune in to discover how priority-based budgeting, strategic planning, and data-informed decision-making are shaping a more resilient and trusted public sector.

This episode also features a spotlight on City Hall Selfie Day — a nationwide celebration of civic pride and local government heroes hosted by ELGL. Learn how to get involved on August 12 and show your support for public service in a creative and memorable way.

And learn more about the topics discussed in this episode with these resources:

• Download: How Priority Based Budgeting Saved Money in a Florida County
• Download: How Does Priority Based Budgeting Optimize ROI?
• Download: Aligning Budgets With Priorities
• Download: Priority Based Budgeting Matches Spending to Priorities
• Download: How Priority Based Budgeting Benefits Liberty Lake, Washington
• Blog: Priority Based Budgeting’s Growing Impact
• Blog: The Budgeting Process: Governments Find Power in AI
• Tyler in the News: Tyler, Envisio Partner on Priority Based Budgeting Software
• Podcast: Reimagining Government With Priority Based Budgeting

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Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we explore how public sector agencies can modernize with purpose — strategically adopting cloud technologies and preparing for emerging innovations like AI.

Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Mike Teeters, senior product manager at Tyler. Mike shares practical guidance on moving away from legacy systems, overcoming budget and staffing challenges, and leveraging the cloud to ensure scalability, resilience, and continuous innovation.

We also discuss how government agencies can take incremental steps toward modernization, build trust through transparency and data governance, and evaluate success through measurable outcomes like improved service delivery and resident engagement.

Tune in to learn how to build a strong digital foundation today — and set the stage for what’s next.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

• Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

• Download: Cloud-Smart Strategies for IT Infrastructure Modernization
• Blog: Boosting Resilience: Cloud Solutions for Modern Government
• Blog: Partnering With Communities to Build Resilience
• Blog: Resilient Communities Rely on Modern Public Safety Solutions
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: How Cloud-Based Solutions Expand Access to State Services
• Blog: Resilience at Scale: Technology for an Unpredictable Future
• Podcast: The Cloud Advantage: Powering Public Sector Resilience

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Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we unpack a common and often misunderstood topic in public sector cloud computing: what GovCloud is, how it differs from standard cloud environments, and when each is actually necessary.

Recorded live at our annual Tyler Connect conference in San Antonio, this insightful discussion features Russell Gainford, chief technology officer at Tyler Technologies, and Gerard Gallant, senior program manager at Amazon Web Services (AWS). Together, they explore how state and local governments can navigate evolving compliance needs and make smart, secure, and cost-effective cloud choices.

Throughout the episode, Russell and Gerard clarify the distinction between security and compliance, explain why assumptions around GovCloud can lead to unnecessary complexity and cost, and highlight AWS’s Nitro System as a game-changing innovation in data protection. They also touch on the broader importance of continuous education in cloud decision-making, particularly as agencies modernize infrastructure and embrace emerging technologies.

Tune in to hear how public sector leaders can confidently choose the right cloud environment for their mission — grounded in actual requirements, not just labels.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

• Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

• Download: Resilient by Design: How Technology Supports Government
• Download: Cloud-Smart Strategies for IT Infrastructure Modernization
• Blog: Boosting Resilience: Cloud Solutions for Modern Government
• Blog: Partnering With Communities to Build Resilience
• Blog: Resilient Communities Rely on Modern Public Safety Solutions
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: How Cloud-Based Solutions Expand Access to State Services
• Podcast: The Cloud Advantage: Powering Public Sector Resilience

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!