UC Today

Sales teams are under pressure to do more with less time, but are AI agents the answer or another layer of complexity?

In this UC Today interview, Marcus Law speaks with Alex Patterson, RVP Europe North at monday.com, about how AI agents are changing the way sales teams work. Patterson explains why monday.com has shifted its platform around people and AI agents working side by side, and where that change is already making a practical difference.

The conversation explores how AI agents can take on high-volume, low-variability tasks such as prospect research, data entry, activity logging, and basic follow-ups. Patterson also explains why the human side of sales remains critical, particularly in complex B2B buying decisions where trust, judgment, and credibility still shape outcomes.

Watch the full interview to learn how sales leaders can introduce AI agents into existing workflows, measure their impact, and prepare teams to work effectively with digital colleagues.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In industries where every second counts, generic collaboration tools are no longer enough. In this interview, Mitel CTO Luiz Domingos discusses why frontline-first, voice-first communications are becoming essential operational infrastructure — and why organisations can no longer afford to connect their entire workforce with the same one-size-fits-all tools.

The conversation covers how embedded, real-time communications enable faster decisions, safer work, and better outcomes; why voice is making a strong comeback as the interface of choice in hands-free environments; where AI adds the most practical value for frontline workers; and how hybrid and edge architectures ensure resiliency, security, and control in mission-critical environments. Luiz also shares the biggest mistakes organisations make when modernising frontline communications — and how to avoid them.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

New research from RingCentral suggests that UK businesses are significantly behind the US when it comes to deploying AI – but what's causing the gap, and what will it take to bridge it?

In this interview, Christopher Carey sits down with Russell Tilsed, VP of International Sales at RingCentral, to explore why so many UK businesses remain stuck in the experimentation phase. They discuss the role of legacy infrastructure, complex decision-making processes, and cost concerns – and what the organisations that are successfully deploying AI have in common.

Russell also shares real-world examples of businesses seeing significant productivity gains through agentic AI, and makes the case that the technology is driving growth rather than job losses.

If you want to understand where the UK stands on AI adoption and what the next 12–24 months could look like, this is a must-watch.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

🤔 Is admin work quietly damaging productivity, motivation, and retention?

In this UC Today interview, Marcus Law speaks with Michael Vavakis, Chief Transformation, ESG and People Officer at Ricoh Europe, about new Ricoh research into the administrative burden facing European workplaces.

Based on a survey of almost 9,000 workers and decision-makers across Europe, the research reveals that employees are spending a significant amount of time on low-value administrative tasks, with many saying this impacts motivation, collaboration, and even their decision to stay with an organization.

Michael explains why admin overload is no longer just an operational issue. It is becoming a people, culture, and retention challenge. He also explores the generational differences shaping expectations around workplace technology, why employees need to feel heard, and how organizations can use AI and automation without increasing anxiety about job replacement.

The conversation covers:

🔵 Why admin burden is contributing to employee attrition
🔵 How repetitive work affects motivation and workplace culture
🔵 Why younger workers may be less willing to tolerate inefficient processes
🔵 How AI can reduce repetitive tasks when introduced thoughtfully
🔵 Why leaders should start with employee voice, not technology alone

For organizations looking to improve productivity and employee experience, the message is clear: start simple, listen to employees, and use technology to remove friction from work rather than adding more complexity.

In this episode of UC Today, host Kristian McCann is joined by William Rubio, Chief Revenue Officer at CallTower and Craig Durr, Chief Analyst and Founder of The Collab Collective to explore why traditional mobile UC models are struggling to keep pace with today’s enterprise demands. 

As hybrid work, AI-generated voice threats, and compliance pressures continue to reshape enterprise communications, organizations are being forced to rethink how they manage mobile collaboration. This conversation dives into the growing risks tied to consumer-grade OTT mobile apps and explains why native eSIM is emerging as a more secure, manageable, and seamless approach for enterprise UC. 

From frontline workers switching away from unreliable UC apps to the rising threat of AI-driven vishing attacks, the conversation highlights why enterprises need tighter control over mobile communications without sacrificing user experience. 

Key discussion points include: 
• Why legacy OTT mobile UC approaches create security blind spots and policy fragmentation 
• How native eSIM enables stronger compliance, lifecycle management, and corporate-grade control 
• The growing role of spam filtering, trusted caller identity, and secure network-level management 
• Why remote workers and mobile-first employees are driving demand for a more seamless UC experience 

Next Steps: 
 

Find out what a CallTower eSIM solution can do for your business' security and accessibility at https://www.calltower.com/en-uk/

In this episode of UC Today, host Christopher Carey sits down with Tal Bar-Or, Founder & CEO of smart glasses startup Altina, to discuss the evolving world of wearable technology and why smart glasses haven't gone mainstream yet.

Tal breaks down what big tech is getting right, and where they're falling short. From privacy concerns and style compromises to the overlooked challenge of fitting diverse face shapes around the world, he makes the case that smart glasses need to be designed like eyewear first, and gadgets second.

The conversation also covers AI in wearables, whether smart glasses can ever replace the smartphone, and why Altina is betting on hearing enhancement as the killer use case that will drive daily adoption.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this roundtable, Kristian McCann brings together a panel of experts to unpack one of the biggest AI challenges in business today: why usage numbers are rising, but real productivity gains are still lagging. The conversation explores the gap between management perception and employee reality, and what organizations can do to turn AI from a checkbox into meaningful workflow improvement.

Featuring Kelly Pallanti of North Star PMO, Kemmbelly Durst of Klein, Sid Parakh of Medible, Melonie Boone of Boon Management Group, and Tanesia Leflore of Right Fit Enterprise with FlexHR, the discussion digs into adoption barriers, vanity metrics, and the role of change management in making AI work across the enterprise. The panel also looks at why blanket rollouts fail, why psychological safety matters, and how leaders can build trust while measuring actual value.

Talking points include:

Why AI adoption is often more performative than productive.

The danger of vanity metrics such as logins and training attendance.

Why adoption needs to be tailored by team, role, and workflow.

How middle managers can bridge the gap between leadership goals and frontline reality.

Why psychological safety and feedback loops are essential for meaningful AI engagement.

Next steps:

Share this roundtable with business leaders, HR, IT, and transformation teams.

Review whether your AI metrics reflect real outcomes or just tool usage.

Revisit how AI is introduced, measured, and supported across different departments.

At InfoComm 2026, UC Today’s Marcus Law speaks with Espen Løberg, VP & GM for the Collaboration Devices business at Cisco, and Jeff Smith, Head of Product, Workplace at Zoom, about the next phase of the Cisco and Zoom partnership.

The companies have announced full Zoom Rooms modality across the Cisco devices portfolio, extending their work beyond native Zoom meeting capabilities. For customers, the move combines the Zoom Rooms experience with Cisco’s hardware quality, device security, edge artificial intelligence (AI), manageability, insights, and assurance.

Espen and Jeff discuss what the announcement means for users in meeting rooms, how AI capabilities such as My Notes and Smart Name Tags can improve meeting intelligence, and why joint customers have pushed both companies toward a deeper workplace collaboration experience.
They also look ahead to what comes next: broader interoperability, smarter workplace orchestration, and the evolution of meeting rooms into connected, AI-enabled workplace environments.

Are meeting rooms ready for the next wave of AI-driven collaboration?
 
At InfoComm 2026, UC Today’s Marcus Law speaks with Henry Levak, VP of Product at Logitech for Business, about the biggest trends shaping workplace collaboration, from multi-camera meeting spaces to AI-enabled rooms and platform interoperability.
 
Henry explains why organizations are moving beyond simply video-enabling spaces and are now looking at how AI can support meeting-room readiness, scene understanding, workflow consistency, and better experiences for employees, IT teams, and facilities teams.
 
The conversation also explores why customers want simpler interoperability across platforms, how Logitech for Business is approaching flexibility and choice, and why the next 12 months could bring more experimentation before widespread AI adoption reaches every organization.

At Infocomm 2026 in Las Vegas, UC Today's Christopher Carey spoke with Justin Watts from AMD to explore how workplace technology is evolving. From the growing convergence of AV and IT, to the role AI is playing in driving workplace efficiencies, Justin shares his frontline perspective on what's shaping the future of collaboration. Plus why meeting equity and the individual user experience are becoming non-negotiable in the modern workplace.