UC Today

Unified Communication platforms are some of the most important business systems utilised by organisations. Providing the vital links between departments, colleagues, partners and customers they are the lifeblood of nearly all industries. But are they working to their full potential? Research conducted by UC management specialists Virsae indicates that many are not. Over provisioning, inefficient design and underutilised capacity are just some of their many findings which could be costing businesses millions worldwide. We hear from Virsae about the research and look at the best ways for businesses to try and improve their systems. 

May has been a huge month for Cisco, following all the April news from their collaboration summit where they announced the end of Spark. The rebranding in full began in earnest in May. We follow up all the news and look at the changes that have come into force. Most of these changes seem to be in line with a general transition in terms of strategy from Cisco, where they are looking to focus more one product set, Webex. There was also some breaking news in terms of departures so we explore those as well. 

Digital and business transformation is one of the main focus areas for organisations looking to modernise and ensure they remain relevant within their industries. Avaya have a huge customer base and their latest promotion is designed to help their customers on their transformation journeys. For every organisation digital transformation is a unique process but Avaya are in a critical position to help their customers examine their communication platforms to ensure that they enable the benefits that transformation can bring. 

Emerging technologies like AI are really creating a buzz within the industry, but how do customers take advantage of the benefits? Pure-cloud communications provider Dialpad are here to help. They have added a specialist AI business TalkIQ to their platform and plan to enhance their existing proposition by adding further AI features and tools to their three main business offerings. 

RingCentral were one of the biggest brands at UC EXPO 2018, we hear from them about their attendance at the event and some of the main trends from this year. Once we hear about their expo exploits we then move on to get their take on the current communication industry. 

Toll fraud has for a too long been a major problem within the UK Communications industry. Every year businesses fall victim to various sophisticated schemes which run up huge bills and leave the businesses to pick up the tab. In today's episode we host a panel of expert guests who all see fraud from a different angle within the UK. Tollring are specialists in fraud detection and prevention and they are joined by their partners BT and Daisy Group to discuss the issues and how the industry can better deal with this threat.