Uncle Marv's IT Business Podcast

What if you could manage hundreds of Intune tenants without ever repeating the same task? Colin Britton shares how Devicie’s runbooks and automation tools make it possible, while also providing deep insights into endpoint health and security. Learn about their new Reporting Connector for Edge for Business and how it brings browser security into focus for modern IT environments. Why Listen:

• Find out how Devicie makes Intune management scalable and secure
• Learn about the latest automation and reporting features
• Hear real-world examples of MSP and IT collaboration
• Get expert advice on managing complex Microsoft environments
• Discover the future of agentic IT and automation

Colin Britton is a seasoned leader in the MSP space with over a dozen years of experience, currently driving Devicie’s expansion into the US market. 

• Devicie Website: https://devicie.com
• Colin Britton LinkedIn: https://www.linkedin.com/in/colinbritton/

Companies, Products, and Books Mentioned

• Devicie: https://devicie.com
• Microsoft Intune: https://www.microsoft.com/en-us/security/business/endpoint-management/microsoft-intune
• Microsoft 365: https://www.microsoft.com/en-us/microsoft-365
• Edge for Business: https://www.microsoft.com/en-us/edge/business
• Defender for Endpoint: https://www.microsoft.com/en-us/security/business/endpoint-security/microsoft-defender-endpoint
• Essential 8 (Australian Security Framework): https://www.cyber.gov.au/resources-business-and-government/essential-cyber-security/essential-eight

=== SPONSORS

• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC LICENSE CERTIFICATE

• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Eric Torres joins Uncle Marv to discuss the power of community, peer groups, and collaboration in the MSP industry. Eric shares his personal journey, the importance of vendor partnerships, and how PAX 8 is helping MSPs transition to MSP 3.0—where AI and intelligence drive business success.Eric shares his journey from Milwaukee to Melbourne, his passion for travel, and the importance of professional friendships in the IT channel. The conversation dives into the power of peer groups, the value of vendor collaborations, and how PAX 8 is helping MSPs navigate the transition to MSP 3.0—where AI and intelligence are at the forefront. Eric also highlights the importance of ongoing education, the resources available to PAX 8 partners, and the exciting announcements coming out of Beyond 2025.Why Listen:

• Learn how to build and leverage MSP peer groups for accelerated growth.
• Discover the power of vendor collaboration and a vendor-agnostic mindset.
• Get insider access to the latest PAX 8 announcements and resources.
• Understand the transition from MSP 2.0 to MSP 3.0 and the role of AI.
• Hear real-world stories and lessons from a decade in the IT channel.
• Gain practical tips for building strong professional relationships and community.
• Find out how ongoing education and training are helping MSPs succeed.

Guest: Eric Torres is the Vice President of Channel and Community Engagement at PAX 8, where he leads efforts to grow the partner community and drive engagement across the MSP ecosystem. With a background spanning multiple industry-leading companies, Eric is a respected leader and advocate for peer groups, vendor collaboration, and continuous learning in the IT channel.

• Website: PAX 8
• LinkedIn: Eric Torres on LinkedIn

Companies, Products, and Books Mentioned: 

• PAX 8 – https://www.pax8.com
• ConnectWise – https://www.connectwise.com
• OpenText – https://www.opentext.com
• Microsoft – https://www.microsoft.com
• ScalePad – https://www.scalepad.com
• PAX 8 Marketplace– https://www.pax8.com/marketplace
• PAX 8 Academy – https://www.pax8.com/academy

=== SPONSORS

• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC LICENSE CERTIFICATE

• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

What does it take to lead product in a company that’s always pushing boundaries? Libby McIlhany shares her journey from software engineer to Chief Product Officer at PAX 8, revealing how she and her team are shaping the future of the IT marketplace. From the dot-com crash to the AI revolution, this episode is a masterclass in tech leadership.Why Listen:

• Gain perspective on the evolution of the IT channel
• Hear how PAX 8 is innovating with public storefronts and integrations
• Learn about the role of UX research in building world-class products
• Get inspired by stories of resilience and adaptability in tech
• Understand how to make the most of feedback and iteration

Guest:Libby McIlhany is the Chief Product Officer at PAX 8, where she leads product strategy and innovation for one of the fastest-growing companies in the IT channel. 

• Website: https://www.pax8.com
• LinkedIn: https://www.linkedin.com/in/elizabethmcilhany/

Companies, Products, and Books Mentioned:

• LeapFrog (educational games and toys) – https://www.leapfrog.com
• U.S. Robotics (modems) – https://www.usr.com

=== SPONSORS

• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC LICENSE CERTIFICATE

• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Ever wonder how to secure remote access without costly VPNs? DefensX’s new ZTNA product is designed for MSPs and enterprises, offering granular control and flexible deployment. Dave Maik explains why their approach is different—and why MSPs are raving about the ability to mix and match features to fit client needs. Why Listen:

• Hear the story behind DefensX’s Innovator Vendor of the Year award
• Explore new ZTNA and browser security features
• Learn how DefensX supports MSPs with easy, flexible integrations
• Gain actionable advice for protecting against AI and browser-based attacks
• Get inspired by real-world success stories from the MSP community

Companies, Products, and Books Mentioned: 

• DefensX – https://www.defensx.com
• Pax8 – https://www.pax8.com
• Microsoft Copilot – https://www.microsoft.com/microsoft-copilot
• Halo (MSP platform) – https://www.halopsa.com
• Rewst – https://rewst.io/

=== SPONSORS

• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC LICENSE CERTIFICATE

• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Kim Simmonds, founder of Cloud Contracts 365, shares how her platform is transforming legal services for MSPs by automating contract creation, management, and risk review. With AI-powered tools, unlimited e-signatures, and direct access to US lawyers, MSPs of any size can now protect their business and grow with confidence.Why Listen:

• Learn how to automate contract management and risk review for your MSP
• Discover the benefits of unlimited e-signatures and automated renewal reminders
• Hear Kim’s inspiring journey from New York law to UK tech innovation
• Get insights on how legal tech is making legal protection affordable and accessible
• Find out how Cloud Contracts 365 is helping MSPs meet insurance requirements and increase

Why Listen: 

• Automate contract creation, management, and risk review for your MSP
• Access unlimited e-signatures and automated renewal reminders
• Get direct support from US lawyers through the platform
• Build state-specific contracts tailored to your jurisdiction
• Stay compliant with changing legal and insurance requirements
• Increase your MSP’s valuation and protect your business
• Learn from Kim Simmonds’ unique journey from law to tech innovation
• Discover how legal tech is making legal protection affordable and accessible
• Find out how Cloud Contracts 365 is helping MSPs grow safely and confidently

Companies, Products, and Books Mentioned

• Cloud Contracts 365– https://cloudcontracts365.com
• PAX 8 – https://www.pax8.com
• Microsoft Partners– https://partner.microsoft.com
• Adobe Sign – https://acrobat.adobe.com/us/en/sign.html

=== SPONSORS

• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC LICENSE CERTIFICATE

• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Uncle Marv and Corey Kirkendoll explore the latest developments in managed IT, from the impact of AI and automation to the importance of community and collaboration. They discuss memorable moments from recent conferences, including IT Nation Secure and Pax8 Beyond, and share insights on how to navigate information overload and make strategic technology choices. Corey emphasizes the need for MSPs to brand their offerings and maintain flexibility in their tech stack, while also highlighting the value of customer relationships and follow-up. Why Listen: 

• Actionable Insights: Learn how to scale your MSP, leverage AI, and build a customer-focused business.
• Real-World Stories: Hear behind-the-scenes tales from IT conferences and the latest trends in swag and technology.
• Expert Advice: Gain practical tips from Corey Kirkendoll, a seasoned MSP leader with over 30 years of experience.
• Community Focus: Discover the value of collaboration, documentation, and community-driven growth in the IT industry.
• Entertainment Value: Enjoy a mix of humor, Florida Man stories, and industry insights that make this episode both informative and fun.

Florida Man Shoots Ex-Boss: https://www.perplexity.ai/page/florida-man-shoots-ex-boss-GfcwQEIrScOMZLjactisbAGuest: Corey Kirkendoll is President and CEO of 5K Technical Services, an award-winning managed service provider (MSP) serving small and midsize businesses in North Texas. 

• Company Website: https://www.5ktech.com
• LinkedIn Profile: https://www.linkedin.com/in/coreykirkendoll

Companies, Products, and Books Mentioned: 

• Cavelo – https://www.cavelo.com
• Syncro – https://www.syncromsp.com
• Absolute – https://www.absolute.com
• WatchGuard – https://www.watchguard.com
• Code Hunter – https://www.codehunter.com
• Devicie – https://www.devicie.com
• ConnectWise – https://www.connectwise.com
• Autotask – https://www.autotask.com
• NinjaOne – https://www.ninjaone.com
• Huntress – https://www.huntress.com
• SentinelOne – https://www.sentinelone.com
• OpenText – https://www.opentext.com

=== SPONSORS

• Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== MUSIC LICENSE CERTIFICATE

• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Brad Gross joins Uncle Marv to recap the PAX8 Beyond show in Denver, sharing first-hand insights as both an exhibitor and industry legal expert. They discuss the exhaustion and excitement of booth life, the launch of the MSP Terms cloud platform, and the critical new FTC rules on auto-renewals affecting MSPs and vendors. The episode covers legal pitfalls, vendor agreements, client lawsuits, and the importance of clear contracts and expectation management for MSPs.Why Listen

• Get expert legal advice on the new FTC auto-renewal rules impacting MSPs and vendors.
• Learn practical strategies for managing contracts and client expectations.
• Discover how MSP Terms can streamline your contract process and boost compliance.
• Hear real-world stories from the PAX8 Beyond show, including lessons from the exhibitor floor.
• Understand the risks of vendor agreements and how to avoid common traps.
• Find out how to protect your MSP from client lawsuits and liability.

Companies, Products & Books Mentioned 

• MSP Terms: https://www.mspterms.com
• PAX8: https://www.pax8.com

  === Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Join Uncle Marv and special guest Ryan Miller, CISO and vCISO at RootPoint, for a no-nonsense look at the new CMMC 2.0 rules shaking up the IT and MSP world. Ryan reveals why the Department of Defense’s phased rollout is set to cause chaos, why most MSPs are in for a rude awakening, and what it really takes to get compliant. Learn the differences between FCI and CUI, the truth about audit timelines, and why prime contractors might force you to Level 2—even if you think you’re safe at Level 1. Ryan also shares his personal strategies for mastering CMMC’s complexities and points listeners to top resources like GRC Academy and Summit 7 for further guidance.Why Listen? 

• Get the unfiltered truth about CMMC 2.0’s impact on your business and clients.
• Learn how to avoid the most common and costly compliance mistakes.
• Hear firsthand advice from a CISO who’s helped dozens of MSPs navigate the CMMC maze.
• Access must-know resources and real-world strategies to prepare for the coming compliance storm.

Companies, Products, and Books Mentioned

• RootPoint: https://www.rootpoint.com
• Summit 7: https://www.summit7.us
• GRC Academy: https://grcacademy.io
• Kaseya: https://www.kaseya.com
• Honeywell: https://www.honeywell.com
• Lockheed Martin: https://www.lockheedmartin.com
• Adobe: https://www.adobe.com
• Koffee Kult: https://www.koffeekult.com

=== SPONSORS

• Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== MUSIC LICENSE CERTIFICATE

• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Why Listen

• Expert Insights: Hear from a home lab enthusiast and IT professional who has tested all major NAS solutions.
• Practical Advice: Learn how to choose the right NAS for your business or home lab, including hardware, support, and ecosystem considerations.
• Real-World Experiences: Gain valuable tips on network upgrades, virtualization, and self-hosting from someone who’s been there.
• Stay Informed: Understand the latest controversies and trends in the NAS world, including Synology’s recent changes.
• Inspiration: Discover how passion for technology can lead to innovative solutions, even outside of a traditional IT career.

Companies, Products, and Books Mentioned

• Synology – https://www.synology.com
• Unraid – https://unraid.net
• Proxmox – https://www.proxmox.com
• TrueNAS – https://www.truenas.com
• QNAP – https://www.qnap.com
• Nextcloud – https://nextcloud.com
• Docker – https://www.docker.com
• Home Assistant – https://www.home-assistant.io
• Plex – https://www.plex.tv
• Ubuntu – https://ubuntu.com
• Windows – https://www.microsoft.com/windows
• Jim Collison’s Home Gadget Geeks (podcast) – https://theaverageguy.tv/category/tagpodcasts/htpodcast/

=== SPONSORS

• Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== MUSIC LICENSE CERTIFICATE

• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

Why Listen?This episode offers MSPs and IT professionals a rare look at a new, laser-focused security vendor shaking up the channel. Nathan Ostrowski shares insider insights on how machine learning can dramatically improve detection of business email compromise—a threat that’s growing by 300% year over year. Main HighlightsMarv welcomes Nathan Ostrowski, co-founder of Petra Security, to the show at IT Nation Secure in Orlando. They start with a lighthearted chat about Duke basketball and the unique culture of Cameron Indoor Stadium, including the legendary “tenting” tradition for game tickets. The conversation quickly turns to the serious business of cybersecurity, as Nathan explains how Petra Security uses machine learning to detect Microsoft 365 account compromises faster and more accurately than traditional solutions. By analyzing data from Exchange, SharePoint, and Teams, Petra Security can catch attacks in minutes, not hours, and provides MSPs with clear, actionable reports. Nathan highlights the company’s rapid growth, their offer to analyze past incidents for free, and their upcoming presence at industry events. The episode is packed with practical advice, engaging stories, and a glimpse into the future of MSP security.Companies, Products, and Books Mentioned: 

• Petra Security: https://petrasecurity.com
• Microsoft 365: https://www.microsoft.com/microsoft-365
• BlackPoint: https://www.blackpointcyber.com

=== SPONSORS

• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC LICENSE CERTIFICATE

• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast