In this episode of the Elevate Care podcast, Liz Cunningham interviews James Warren, founder and CEO of Share More Stories, about the transformative power of storytelling in healthcare. They explore how qualitative insights from stories complement traditional data, the importance of emotional stewardship, and how connecting employee experience to patient outcomes can drive meaningful change. James shares practical steps for healthcare leaders to embed storytelling into their engagement strategies and improve both employee and patient experiences.

About James Warren
James Warren is the founder and CEO of Share More Stories, an engagement and insights company that blends storytelling with AI. With a background in corporate brand management and a passion for storytelling, James helps organizations better understand and connect with their customers, employees, and communities. His work focuses on using stories to uncover deeper insights and improve experiences across various sectors, including healthcare.

Chapters
00:00 – Introduction
00:30 – The Journey to Share More Stories
02:22 – Insights Beyond Quantitative Data
04:04 – A Healthcare Use Case: Emotional Toll on Frontline Employees
07:10 – Identifying Indicators for Deeper Engagement
10:16 – Leadership’s Role in Employee Experience
14:11 – Connecting Employee and Patient Experiences
20:11 – Leadership, Vulnerability, and Emotional Stewardship
24:00 – Practical Steps for Embedding Storytelling
29:34 – Starting the Conversation: Open Questions and Listening
34:54 – Final Advice: Keep It Real, Keep It Human

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About The Show: 

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

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