In this episode of the Elevate Care podcast, host Nishan Sivathasan sits down with Terin Stamps, Vice President, Credentialing Solutions at AMN Healthcare, to explore how credentialing—often dismissed as a back-office paperwork function—can become a powerful competitive advantage for health systems.
Terin draws on more than 15 years of healthcare operations experience to break down what credentialing actually encompasses, how automation and AI are reshaping the function, and why involving credentialing teams earlier in the contracting process leads to faster onboarding, fewer disruptions, and stronger patient safety outcomes. She also addresses how health systems can build crisis-ready credentialing playbooks and shares her outlook on where the space is headed over the next five years.
Terin Stamps is the Vice President of Credentialing Solutions at AMN Healthcare, a role she has held for three years. With over 15 years of healthcare operations experience, Terin previously served as an AVP at HCA Healthcare and has worked across three major health systems. Her team transforms what many perceive as a compliance-heavy administrative function into a strategic capability that drives growth readiness and patient safety. Terin is a passionate advocate for standardization, smart technology adoption, and the consultative role credentialing can—and should—play throughout the full workforce lifecycle.
00:00 – Introduction and Welcome
00:17 – Terin's Background and Role at AMN Healthcare
01:00 – What Is Credentialing? Breaking Down the Basics
02:42 – Federal, State, and Facility Requirements: Finding the Balance
03:27 – Credentialing as a Patient Safety Function, Not Just a Barrier
04:36 – How the Pandemic Changed Credentialing and Compliance
06:05 – Turning Credentialing into a Competitive Advantage
07:31 – The Impact of Streamlining: Faster Starts and Happier Clinicians
08:15 – The Role of Automation and AI in Modern Credentialing
09:22 – Building Technology That Flexes Without Creating Chaos
10:44 – Maintaining the Human Touch Alongside AI
10:44 – Credentialing in a Labor Disruption: Building Your Crisis Playbook
12:42 – Short-Term Fixes vs. Long-Term Credentialing Strategy
14:41 – What the Next 12 to 18 Months Look Like
13:36 – The Three-Year and Five-Year Outlook: Data Sharing and Strategic Integration
16:32 – AI Agents and the Future of Workforce Productivity in Healthcare
Sponsors:
We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.
Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!
Discover how WorkWise is redefining workforce management for healthcare.
Visit workwise.amnhealthcare.com to learn more.
About The Show:
Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.
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