Elevate Care

In this episode of the Elevate Care On the Road podcast, host Christin Stanford closes out the two-part series with a conversation with Dr. Rick Arnold, one of the longest-serving medical directors at the Seattle/King County Clinic. Recorded on-site, this episode examines how one of the country's largest free clinics delivers care to thousands of patients over four days[SA1], and why interpretation services stand at the center of that effort.

Dr. Arnold walks through the scale of the clinic's operation, from orienting thousands of volunteers to coordinating everything from dental care to ultrasound exams. He speaks candidly about the barriers that make a clinic like this necessary in the first place, and how professional medical interpretation, supporting over 50 languages, transforms both the patient experience and the provider experience. Along the way, he shares a memorable story about a patient in active labor awaiting dental care and reflects on why this work reconnects him to the reasons he became a physician.

About Rick Arnold

Rick Arnold, MD, serves as one of the medical directors at the Seattle/King County Clinic, a role he has held for over a decade, longer than any other medical director at the clinic. He oversees the medical section, which spans physical exams, immunizations, imaging, laboratory services, acupuncture, physical and occupational therapy, and wound care. Beyond direct patient care, Dr. Arnold focuses heavily on connecting patients to federally qualified health centers and community resources so that care continues well after the clinic closes for the year. His work centers on removing barriers, whether financial, linguistic, or cultural, that keep underserved populations from accessing quality health care.

Chapters

00:00 – Introduction to the Elevate Care On the Road Series

00:49 – Rick's Role and the Scale of the Clinic

02:11 – Why This Clinic Needs to Exist

03:06 – A Day at the Clinic: Volunteers, Services, and Numbers

04:20 – Connecting Patients to Long-Term Care

06:19 – Interpretation Services and Continuity of Care

06:56 – Challenges and Rewards for Clinicians

10:14 – A Patient Story: Labor, Language, and Dental Care

12:04 – Why Volunteers Keep Coming Back

14:08 – Supporting Over 50 Languages at the Clinic

15:56 – The Risks of Family Members as Interpreters

19:24 – The Value of Professional Medical Interpreters

21:00 – What Happens Without Language Access

22:35 – Language Access and Operational Efficiency

23:32 – Rick's Personal Connection to This Work

24:47 – A Moment That Reinforced the Mission

26:24 – The Future of Language Access in Health Care

27:59 – Advice for Health Systems Building Language Access Programs

[SA1]The conversation was four days, or the clinic was a 4-day pop up? I'm confused.

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Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

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In this episode of the Elevate Care podcast—and the first installment of the new series on the road—host Christin Stanford travels to Seattle, Washington to visit Seattle King County Clinic, a large-scale, free pop-up clinic that has delivered more than $33 million in health services over 11 years.

Christin sits down with Julia Colson, the clinic's founder and project executive, to unpack the vision, partnerships, and community impact behind this remarkable initiative. Julia shares how a single episode of 60 Minutes sparked the idea, how a "stone soup" model of collaboration keeps the clinic running, and why her ultimate goal is to see the clinic put out of business. She also speaks to the power of language access in delivering truly equitable care—including a moving story about a patient who found an interpreter for Quechua, an indigenous language of the Incan empire.

This is part one of a two-part series. Part two will feature medical director Rick Arnold and focus on the clinical delivery side of the clinic.

Learn more about Language Services  at Language Services | AMN Healthcare

About Julia Colson

Julia Colson is the Founder and Project Executive of Seattle King County Clinic, operating under Seattle Center, a department of the City of Seattle. Without a background in healthcare, Julia built this community-driven initiative from the ground up—knocking on doors, forging partnerships, and uniting healthcare organizations, civic agencies, nonprofits, businesses, and volunteers around a shared mission. Over 11 years, the clinic has provided free dental, vision, and medical care to more than 36,000 patients, delivering over $33 million in services to underserved populations across the Seattle-King County region.

Chapters

00:00 – Welcome and Series Introduction

00:28 – Introducing Julia Colson and Seattle King County Clinic

01:43 – What the Clinic Is and Who It Serves

02:32 – The Origin Story: From a 60 Minutes Episode to a Community Clinic

03:14 – What the Clinic Means to Patients and Volunteers

04:12 – Patient Demographics and the Biggest Care Needs

04:54 – Barriers to Care: Affordability, Language, and More

06:03 – Why Language Access Changes Everything for Clinicians and Patients

07:10 – A Powerful Story: Finding an Interpreter for Quechua

09:50 – The "Stone Soup" Model of Community Partnership

11:28 – Downstream Impact: What Happens After the Clinic Closes

12:45 – Advice for Communities Looking to Build Similar Models

13:44 – The Unexpected Goal: Putting the Clinic Out of Business

15:10 – What Julia Is Most Proud Of

16:06 – AMN Healthcare's Role as a Language Access Partner

17:38 – Preview of Part Two with Medical Director Rick Arnold

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
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In this episode of the Elevate Care podcast, host Nishan Sivathasan sits down with Terin Stamps, Vice President, Credentialing Solutions at AMN Healthcare, to explore how credentialing—often dismissed as a back-office paperwork function—can become a powerful competitive advantage for health systems.

Terin draws on more than 15 years of healthcare operations experience to break down what credentialing actually encompasses, how automation and AI are reshaping the function, and why involving credentialing teams earlier in the contracting process leads to faster onboarding, fewer disruptions, and stronger patient safety outcomes. She also addresses how health systems can build crisis-ready credentialing playbooks and shares her outlook on where the space is headed over the next five years.

About Terin Stamps

Terin Stamps is the Vice President of Credentialing Solutions at AMN Healthcare, a role she has held for three years. With over 15 years of healthcare operations experience, Terin previously served as an AVP at HCA Healthcare and has worked across three major health systems. Her team transforms what many perceive as a compliance-heavy administrative function into a strategic capability that drives growth readiness and patient safety. Terin is a passionate advocate for standardization, smart technology adoption, and the consultative role credentialing can—and should—play throughout the full workforce lifecycle.

Chapters

00:00 – Introduction and Welcome

00:17 – Terin's Background and Role at AMN Healthcare

01:00 – What Is Credentialing? Breaking Down the Basics

02:42 – Federal, State, and Facility Requirements: Finding the Balance

03:27 – Credentialing as a Patient Safety Function, Not Just a Barrier

04:36 – How the Pandemic Changed Credentialing and Compliance

06:05 – Turning Credentialing into a Competitive Advantage

07:31 – The Impact of Streamlining: Faster Starts and Happier Clinicians

08:15 – The Role of Automation and AI in Modern Credentialing

09:22 – Building Technology That Flexes Without Creating Chaos

10:44 – Maintaining the Human Touch Alongside AI

10:44 – Credentialing in a Labor Disruption: Building Your Crisis Playbook

12:42 – Short-Term Fixes vs. Long-Term Credentialing Strategy

14:41 – What the Next 12 to 18 Months Look Like

13:36 – The Three-Year and Five-Year Outlook: Data Sharing and Strategic Integration

16:32 – AI Agents and the Future of Workforce Productivity in Healthcare

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

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Apple

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LinkedIn

X

Facebook

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In this special season premiere of the Elevate Care podcast, host Kerry Perez officially kicks off Season Four with an exciting announcement: the podcast is expanding its roster of expert hosts. Each new host brings a distinct perspective rooted in their specific area of healthcare expertise, covering clinical care, workforce strategy, technology, operations, and emerging models of care.

Kerry sets the stage for what listeners can expect this season—focused, expert-led conversations that tackle healthcare's most pressing challenges. From workforce strategy and leadership development to expanding access across diverse communities, Season Four is designed to deliver real-world insights that healthcare leaders can take back to their teams and organizations.

Perhaps the biggest change this season? Elevate Care is hitting the road. The team will travel to guests and record conversations in person, bringing listeners even closer to the strategies and perspectives shaping care delivery today.

Chapters

00:00 – Welcome to Season Four

00:23 – Why Healthcare Is Changing Faster Than Ever

00:52 – Introducing the New Multi-Host Format

01:24 – What to Expect This Season

01:52 – Key Topics: Workforce, Technology, and Access to Care

02:46 – Something New: Recording on the Road

03:10 – A Closing Message to Healthcare Leaders

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

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LinkedIn

X

Facebook

Powered by AMN Healthcare

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After a brief pause, Elevate Care is back—with intention and a bold new direction.

In this special update, host Kerry Perez shares what’s been happening behind the scenes and why the team took time to rethink how the podcast shows up for today’s healthcare landscape. As the challenges facing clinicians, leaders, and organizations continue to evolve, so does our approach to bringing you meaningful, relevant conversations.

Season 4 of Elevate Care brings an exciting new format designed to go deeper into the topics that matter most. From workforce strategy and clinical care to technology, operations, and emerging models of care, you’ll hear directly from leaders on the front lines—sharing honest insights into what’s working, what’s changing, and what it takes to truly elevate care today.

Expect more dynamic conversations, a lineup of expert hosts, and even more in-person interviews from across the country.

What to expect this season:

Season 4 launches soon—so stay tuned and make sure you’re subscribed so you don’t miss what’s next.

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

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In this episode of Elevate Care, AMN Healthcare leaders JB Tanner and Taryn Coates to explore how Recruitment Process Outsourcing (RPO) offers a strategic, scalable solution for health systems navigating new builds and expansions.

JB and Taryn break down a recent major project with a Southwest health system. The organization was planning a $200 million tower edition, requiring over 400 hires in just eight months. By leveraging a dedicated RPO team, they successfully recruited highly specialized pediatric roles while maintaining strict regulatory compliance. The results speak for themselves: 95% of critical roles filled ahead of deadlines, time-to-fill dropped from 78 to 47 days, and the health system saw $2.3 million in labor savings.

Tune in to learn how an RPO partnership can seamlessly integrate with your internal talent acquisition team to drive efficiency, secure top talent, and keep your next expansion project on track and under budget.

About the Guests

JB Tanner is the Vice President of RPO at AMN Healthcare. With extensive experience in talent acquisition strategy, JB specializes in helping healthcare organizations build scalable recruitment processes that drive long-term success.
LinkedIn/JBTanner

Taryn Coates serves as the Vice President of Business Development at AMN Healthcare. She leads recruitment teams through complex hospital expansions, ensuring alignment with strategic timelines and organizational goals to deliver high-quality patient care.
LinkedIn/TarynCoates.

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Elevate Care podcast, we sit down with Jackie Larson, Senior Vice President of Client Experience at AMN Healthcare, to explore how healthcare leaders can take greater control of their workforce strategies. Are you ready to move beyond traditional staffing models and embrace a future of true agility?

Jackie breaks down the evolving "flavors" of float pools—from internal agencies to innovative gig-based models—empowering leaders to make choices that align with their unique needs. By deeply understanding the data behind contingency demand, organizations can move from reactive filling to proactive strategy. We discuss how optimizing these diverse resources allows you to save costs, support your core staff, and navigate any operational challenge.

This conversation is an invitation to rethink how we deploy talent. Whether it is leveraging technology for seamless integration or building trust through transparency, the path to a resilient workforce is within reach. 

About Jackie Larson

Chapters

00:00 – Introduction

02:13 – The Spectrum of Labor Pools

05:34 – Innovation and the Gig Model

10:21 – Selecting the Right Strategy

13:34 – Understanding Demand

16:11 – The ROI of Optimization

23:06 – Technology and Integration

26:50 – Future Trends

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Elevate Care podcast, Liz Cunningham interviews James Warren, founder and CEO of Share More Stories, about the transformative power of storytelling in healthcare. They explore how qualitative insights from stories complement traditional data, the importance of emotional stewardship, and how connecting employee experience to patient outcomes can drive meaningful change. James shares practical steps for healthcare leaders to embed storytelling into their engagement strategies and improve both employee and patient experiences.

About James Warren
James Warren is the founder and CEO of Share More Stories, an engagement and insights company that blends storytelling with AI. With a background in corporate brand management and a passion for storytelling, James helps organizations better understand and connect with their customers, employees, and communities. His work focuses on using stories to uncover deeper insights and improve experiences across various sectors, including healthcare.

Chapters
00:00 – Introduction
00:30 – The Journey to Share More Stories
02:22 – Insights Beyond Quantitative Data
04:04 – A Healthcare Use Case: Emotional Toll on Frontline Employees
07:10 – Identifying Indicators for Deeper Engagement
10:16 – Leadership’s Role in Employee Experience
14:11 – Connecting Employee and Patient Experiences
20:11 – Leadership, Vulnerability, and Emotional Stewardship
24:00 – Practical Steps for Embedding Storytelling
29:34 – Starting the Conversation: Open Questions and Listening
34:54 – Final Advice: Keep It Real, Keep It Human

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Summary
In this episode of the Elevate Care podcast, host Nishan Sivathasan sits down with Paola Buitrago, Vice President of Workforce Optimization at Emory Healthcare, to explore the future of clinical workforce management. Emory Healthcare is taking a bold approach to retention and operations by placing culture and staff well-being at the center of their strategy.

Paola discusses the shift from recruitment to retention, highlighting Emory’s “North Star” of culture and leadership development. She shares insights on co-creating solutions with frontline staff, implementing technology that brings the “human closer to the human,” and the importance of diversifying staffing models to offer clinicians a menu of career options.

About Paola Buitrago
Paola Buitrago serves as the Vice President of Workforce Optimization at Emory Healthcare, where she oversees workforce contingency strategy, float teams, staffing, and nursing analytics. Her career journey began with unique roles in sickle cell research and global health at the Carter Center while in nursing school, providing her with a broad perspective on healthcare operations. With over 20 years of leadership experience and a PhD in Industrial and Organizational Psychology, Paola is passionate about designing systems that support frontline personnel and improve patient outcomes through operational excellence.

Chapters
00:00 – Introduction
01:07 – Paola’s Journey: Research to Leadership
05:07 – Prioritizing Retention and Culture
07:54 – Redesigning Work with Technology
10:34 – Co-Creating with the Frontline
11:50 – Navigating Change through Leadership
17:50 – Workforce Diversification & Upskilling
25:20 – A Human-Centric Approach to AI

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Elevate Care podcast, Nishan Sivathasan sits down with Eric Wallis, Senior Vice President and System Chief Nursing Officer at Henry Ford Health, to discuss the changes happening in acute care. Henry Ford Health is leading the way by reimagining how care is delivered.

Eric dives into the successful implementation of a virtual care model designed to support bedside nurses, reduce burnout, and improve patient outcomes. He shares insights on navigating the change management process, the vital role of listening to frontline staff, and the exciting future of AI in healthcare.

About Eric Wallis
Eric Wallis, DNP, MSA, RN, NE-BC, FACHE, was appointed Senior Vice President and System Chief Nursing Officer in December 2021, bringing over 20 years of nursing and healthcare leadership experience. His career began as a bedside nurse and progressed through roles of increasing responsibility in both large academic medical centers and community hospitals, including serving as the President of Henry Ford West Bloomfield Hospital. A transformational leader passionate about improving healthcare delivery, Eric holds degrees from Bowling Green State University, Central Michigan University, and Texas Christian University. He is a fellow of the American College of Healthcare Executives, is certified as a Nurse Executive, and serves on the Michigan Hospital Association Legislative Policy Panel and the Oakland University School of Nursing Board of Visitors.

Chapters

• 00:00 – Introduction
• 00:20 – From Bedside to Boardroom
• 03:13 – The Need for a Virtual Care Model
• 06:16 – Designing the Workflow
• 10:22 – Selecting the Right Technology Partner
• 12:11 – Leading Through Change
• 15:07 – Measuring Success
• 18:56 – The Role of AI in Healthcare

Henry Ford Health: Henry Ford Health | Henry Ford Health - Detroit, MI

AMN Healthcare: amnhealthcare.com

Access the 2026 Healthcare Workforce Outlook Survey
Download the full report to explore what these findings mean for retention, staffing, care quality, and workforce strategy.

Explore Solutions for Smarter Workforce Management

We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare.

Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!

Discover how WorkWise is redefining workforce management for healthcare.

Visit workwise.amnhealthcare.com to learn more.

About The Show:

Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here.

Find Us On:
Website

YouTube

Spotify

Apple

Instagram

LinkedIn

X

Facebook

Powered by AMN Healthcare

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.