Fund/Build/Scale

Understanding product-led growth with Laura Schaffer, VP of Growth at Amplitude


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Enterprise companies like Salesforce, Oracle and Cisco use sales-led growth to drive revenue and build relationships with potential customers.

Early-stage startups can't afford to rely on traditional sales and marketing, which is where product-led growth (PLG) comes in. Instead of creating slick sales collateral and hiring aggressive go-getters, PLG presents the product itself as the primary driver for customer acquisition, expansion and conversion.

"It's an end-user-based revenue motion," said Laura Schaffer, VP of Growth at analytics platform Amplitude. "So you're trying to ultimately drive revenue growth by focusing on the end user."

I invited her on the podcast to talk about how founding teams with limited resources can build a robust PLG framework that gathers actionable data and drives engagement.

"If you think of payment, it's just a kind of friction. Just like completing a signup is friction. Just like learning a new product is friction," said Laura. "Payment and pricing and charging is just another friction."

Episode breakdown
  • Introduction to Laura Schaffer and her background in sales and growth
  • Defining Product-Led Growth (PLG) as an end-user based revenue motion
  • Key components of PLG: Acquisition, Monetization, Retention
  • Initial steps for startups adopting PLG with limited resources
  • “There are bad, high-friction questions, and then there's good questions.”
  • Identifying and prioritizing target personas based on user engagement
  • Minimizing bias by focusing on user problems and using quantitative data
  • Strategies for moving from freemium to paid versions based on engagement signals
  • Using free tools like Google Drive and Amplitude for tracking and data collection
  • Techniques for embedding personas into organizational culture for alignment
  • Avoiding vanity metrics and ensuring engagement metrics are linked to value
  • Laura’s advice on maintaining focus and prioritizing effectively for growth
  • Links
    • Laura Schaffer, VP Growth, Amplitude
  • Amplitude
  • Amplitude glossary of common terms
  • How to run painted door tests that don’t piss off your users, CommandBar
  • Elena’s Growth Scoop [Substack newsletter]
  • Product-led Geek [Ben Williams’ newsletter]
  • Follow Fund/Build/Scale on LinkedIn
  • Subscribe to FBS on Substack
  • Thanks for listening!

    – Walter.

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    Fund/Build/ScaleBy Walter Thompson

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