“Product-market fit” has been said so many times it means nothing. So try two plainer words: interest and demand. Interest is people telling you your demo is cool. Demand is people doing real work to get your product into their hands. Steven gets candid about what went wrong at Resonance Systems: high interest every time, and never enough real demand underneath it.
If people want your product but stop short of buying, you have interest, not demand. And if you don’t have demand, no sales team can fix that — a good one will hide the problem instead. If you do have demand, sales is there to help with awareness and to navigate the buying process; they don’t need to convince anyone they need your product. The founder’s job is to find demand. Until you find it, nothing else you do will make much difference.
You can spend a lot of time talking to customers, asking them what they want, but they probably can’t articulate it. Your job as a founder is to understand the industry you serve and the problems it faces, then have the vision to solve them in a way people can actually use. You find demand by making informed guesses and quickly abandoning the ones that fail.