Our conversation focuses on how retailers can accelerate their innovation and technology adoption to enhance customer lifetime value. It emphasizes the importance of benchmarking as a tool for retailers to understand their position in the market and to find inspiration from peers who are successfully leveraging technology.

Takeaways

• We're trying to help retailers accelerate and innovate.
• Benchmark gives perspective on utilizing technology.
• Retailers are improving customer lifetime value.
• There are retailers leap-frogging in innovation.
• The benchmark provides a roadmap for retailers.
• You are not alone in your journey.
• Look at the report for insights.
• Utilizing technology at scale is essential.
• There are things you can do to improve.
• Retailers can learn from others' successes.

Chapters

00:00
Introduction to Unified Commerce

24:14
The Importance of Unified Commerce Benchmarking

27:26
Consumer Behavior and Technology Integration

30:19
Empowering Retail Associates with Technology

33:18
The Role of AI in Retail

36:25
Future Trends in Retail Technology

39:22
Conclusion and Resources for Retailers