Rajesh Narayan is a seasoned insurance industry leader with experience in driving technology innovation, operations transformation, and business agility. In his early industry roles at Majesco, IDP, and ValueMomentum he has architected and deployed core insurance systems across on-premises, cloud, and SaaS environments. In the last decade, he has taken on global roles at Genpact (AVP, Underwriting Transformation), RMS (Sr. Director, Analytical Services), and Gartner (Senior Director Analyst). In these roles, he has led teams in underwriting transformation, digital-first operational transitions, and new product and distribution strategies and authored research on climate risk, IoT, and emerging technologies in P&C insurance. To help other career seekers in insurance follow a path of continuous education that leads to career building, Rajesh wrote Unlocking Insurance Careers. Today on In The Know, Chris Hampshire and Rajesh consider his career in the insurance industry, his experience with international programs, why he authored a book, and his role at the intersection of technology and insurance.

Key Takeaways

• Rajesh's journey into insurance began with a curiosity about technology.

• A desire to help people develop their careers led to Rajesh's first book.

• Key features that drew Rajesh into the risk management and insurance sector.

• The rapidly evolving role of technology in the insurance space.

• The globalization of insurance and technology from the viewpoint of a native Indian.

• The CPCU provides opportunities to continue education and stay relevant.

• Rajesh shares his motivation to write a book.

• The potential impact of GenAI on the insurance industry in coming years.

• Unique offerings for anyone who is considering joining the insurance industry.

• Possible five-year changes to the future of the industry.

• Rajesh shares advice for his early-career self.

Quotes

• "All of this was shaped by my early quality experiences with the CPCU."

• "This is a thrilling time to be in the execution space where the inflection point of technology is making insurance so much more democratized."

• "It's not just the skills or knowledge, it's also the aptitude and the network that you build that defines how far you take your career."

• "I just wish I knew about the CPCU Society earlier in my career."