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On this episode of The WP Minute+ podcast, Matt Medeiros interviews Zach Stepek, Director of Partner Programs at BigScoots. They discuss the importance of transparency in agency partnerships, the definition of true partnership in hosting, and the ideal customer for BigScoots. They explore the infrastructure capabilities of BigScoots, the transition to enterprise-level hosting, and the associated costs of hosting e-commerce websites. The conversation also touches on the value of open-source solutions and the sales process for enterprises.

Editor’s note: BigScoots is a Foundation+ sponsor of The WP Minute

Takeaways:

• Transparency with customers is crucial for agency partnerships.
• BigScoots offers a true partnership program, not just vendor services.
• The company has a high net promoter score, indicating excellent customer satisfaction.
• BigScoots can deploy custom hardware solutions for clients.
• Growth in agency business often requires taking risks.
• Hosting costs can vary significantly based on business needs.
• Open source solutions provide more control and ownership for businesses.
• The enterprise sales process is complex and requires strategic navigation.
• BigScoots is actively participating in various industry events to connect with partners.

Important Links:

• BigScoots
• The WP Minute+ Podcast: thewpminute.com/subscribe