Dr. Haroon Abbu, Vice President of Digital, Data, and Analytics at Bell and Howell and co-author of the 2021 book Trust: The Winning Formula for Digital Leaders, a Practical Guide for Digital Transformation talks with Sarah about the differences between digitally mature and digitally developing organizations.

Sarah facilitates a discussion with Cedrick Rochet, BU Operations Manager at Intel Corporation; Newland McKelvey, Core Delivery Director at Fujitsu; Krish Venkataraman, Head of Global Operations, Transformation & Customer Success Asia Pacific, India & Japan at Hewlett Packard Enterprise; and Kshitiz Agarwal, and independent consultant about the unique and creative approaches their organizations are taking to improve recruiting, hiring, onboarding, engagement, and retention.

Sarah starts the New Year off with her recap of the highlights of 2021 and a look ahead at the topics she’s excited to dig into in 2022.

Sarah welcomes special guest Enrique Ochoa Reza, an energy specialist, Ph.D. in Political Science and Master's degrees from Columbia University, Lawyer from UNAM and Economist from ITAM, professor and author who was a Federal Congressman in the Mexican Congress and before that, the CEO of the Federal Electricity Commission (CFE), Mexico’s state-owned, nationwide, power and natural gas company. He recently joined IFS to lead the company’s Energy and Utilities Business Unit and patiently enlightens Sarah on the top energy trends shaking up the status quo and forcing organizations across the globe to evolve and adapt.

Sarah talks with Andrea Pelizzaro, Connected Services Manager, BU Decanters at Alfa Laval about the company’s multi-faceted approach to digital transformation. From the role of digital tools internally to optimize the customer experience to how to leverage digital to build next-generation services to meet customer needs, Andrea discusses the evolution, lessons learned, and what comes next.

Sarah welcomes Dr. Adam Bandelli, author of the book What Every Leader Needs: The Ten Universal and Indisputable Competencies of Leadership Effectiveness, to discuss how the unprecedented circumstances of the last two years have changed what leaders need to do to be effective.

Karin Hamel, Vice President of Services for US Digital Buildings at Schneider Electric, joins Sarah to share five areas she’s focused on when it comes to creating the frontline workforce of the future.

Eduardo Bonefont, VP of Life Sciences Technical Services at BD, talks with Sarah about the need to balance short term priorities with long term potential and shares an exercise in “pausing” that BD did to set the company up for better success.

Dr. Jack W. Wiley, who is recognized internationally for pioneering research linking employee work attitudes to measures of organizational success, joins Sarah to talk about his latest research and book around the traits and benefits of employee-centric management.

Kevin Bowers, Director of Field Services Research at TSIA (Technology & Services Industry Association) joins Sarah for a chat about some of the biggest misperceptions, thrown around terms, and doubts about As-A-Service as well as a discussion around why this journey is so important to embrace and educate ourselves on.