UNSCRIPTED

Sarah talks with Jason Hamm, VP of Networks Strategic Programs at Ericsson, about what he’s learned from traveling the globe about the gaps between field service potential and intent versus execution and outcomes.

Sarah introduces her husband, Eric, about whom she often receives questions.

Rudy Goedhart, Head of Digital Transformation at Spencer Technologies, talks with Sarah about the complexities that can derail organizations from seeing their digital visions realized.

Adam Gloss, VP and GM of Service at McKinstry, joins Sarah to discuss how he pushes beyond some of today’s biggest challenges to see and capture the opportunity – and how he motivates his teams to do the same.

Sarah shares her thoughts on what she expects we’ll see unfold in service in 2023.

Sarah starts the New Year by sharing an early look at some exciting news from Future of Field Service.

After some agonizing, Sarah recaps the top ten podcast episodes of 2022 so you can be sure you hit all of the highlights.

Sarah reports in from Amsterdam to share some of the insightful conversations that took place last week at Field Service Europe 2022.

In a session from the Future of Field Service Live Tour in Austin, Sasha Ilyukhin, SVP of Customer Service Operations at Tetra Pak talks with Sarah about why and how the company is putting more emphasis on human centricity in its service operations.

Elizabeth Dixon, who previously led Strategy, Hospitality, and Service Design at Chic-fil-A Corporate and recently authored the book The Power of Customer Experience: Five Elements to Make an Impact, joins Sarah to talk about what exactly it is about those companies who are known for their standout customer service.