Lauren Winans, CEO and Principal Consultant and Next Level Benefits, talks with Sarah about ways to modernize the perception, creation, and articulation of an employee value proposition to improve success with recruiting, hiring, and retention.

Sarah is joined by Jason Pelz, VP Sustainability Americas at Tetra Pak, and Sasha Ilyukhin, VP Services Solutions at Tetra Pak for a discussion around the company’s leadership position in its own sustainability efforts as well as the opportunity it sees for growth in offering services related to sustainability.

Darren Roos, CEO of IFS, joins Sarah for a chat about navigating the complexity of the last year, the exciting growth in service at IFS, the company’s leadership position on the 2021 Gartner Magic Quadrant for Field Service Management, how his leading of change management parallels many service leaders, and what comes next.

Maggie Laureano, VP of Human Resources, Americas at Bureau Veritas talks with Sarah about how the company has taken action on the talent gap, how it is nurturing a new generation of workers, and how it is addressing the future of work.

Russell Masters, Director of IT and Analytics at DHU, a provider to the UK National Health Service, who formerly spent significant time at Rolls-Royce involved in digital innovation efforts, talks with Sarah about the call for leaders to become more digitally adept. They discuss what this does and doesn’t mean, some of the key changes necessary, and what the future holds for leaders in the digital age.

Sarah welcomes back to the podcast Dr. Andreas Schroeder, Digital Lead of the Advanced Services Group, for a discussion around how Servitization and sustainability are inextricably linked and what that means for the future of businesses differentiating through service.

Hilbrand Rustema of Noventum joins Sarah again to talk about the value and importance of service benchmarking, the best practices for gaining valuable insight, and what trends are most important to gauge against at the moment.

Sarah talks with Joni Chapas, Vice President of Field Service Operations Support at Brinks Home, about how the company has structured her team to optimize both operations and innovation.

Dan McClure, Systems Innovation Choreographer at Innovation Ecosystem discusses with Sarah the differences between incremental improvement and true innovation and provides advice for companies on how to react sufficiently to today's disruption. 

Catherine Wood, Service owner, Engineered Deployment at Compugen, talks with Sarah about the role of creativity in IT and how she views it as an art form as well as her experiences as a woman in IT leadership and the advice she'd pass along to newcomers.