UNSCRIPTED

In a session from the Future of Field Service Live Tour stop in Dusseldorf, Sarah talks with Jan Helge Bruemmer, Global Field Service Manager, Global Service Operations at Alfa Laval about striking the appropriate balance between investing in the future with what’s required for today’s (short-term) performance, especially when those two things seem to be at odds.

Sarah welcomes Dr. Josh Elmore, Principal Consultant at Court Street Consulting and Adjunct Professor at both Columbia University and the City University of New York, to discuss how concepts of industrial and social organizational psychology factor in to what’s demanded of today’s leaders in building strong teams and leading through change.

Sarah checks in from WBR’s Field Service Hilton Head event to share thoughts on topics being covered and discussions taking place.

Christine Miners, Managing Director of Verity International and Rick Lash, President of Rick Lash Consulting, co-authors of Once Upon a Leader: Finding the Story at the Heart of Your Leadership, join Sarah to talk about some of the challenges today’s leaders face and provide some practical advice for avoiding common missteps and mindset traps that work against intended impact.

In a session from the Future of Field Service Live Tour stop in Minneapolis, Sarah talks with Gyner Ozgul, President and COO of Smart Care Equipment Solutions about the company’s approach creating scalable success, particularly in a highly acquisitive business. From customer experience and digital transformation to company culture and talent development, Gyner talks about the factors that Smart Care prioritizes in creating growth that meets the needs of the business, its customers, and its employees – not only today but into the future.

Sarah welcomes back Lauren Winans, CEO & Principal Consultant of Next Level Benefits, to discuss the factors that are contributing to service organizations’ mounting concern over finding and nurturing soft skills and sheds light on what steps can be taken to ensure the soft skills gap doesn’t widen.

In a session from the Future of Field Service Live Tour in Paris on May 24th, Sarah talks with Emmanuelle Duchesne, Customer Service Director and Stéphane Dabas, IT Director, both of Culligan, about how they work to create a business and IT partnership that delivers superior customer and employee experiences.

Sarah welcomes Anthony Billups, North America Vice President of Sales and Market Development at Comfort Systems USA, for an open discussion on some of the historical thinking and practices that are holding field service industries back from success in today’s landscape and what needs to change in terms of a fresh approach.

In a session from the Future of Field Service Live Tour stop in Paris, Sarah talks with Marie Cobessi, Director, After-Sales Service Projects & Transformation at Fnac/Darty about how the company prioritizes transformation projects, what’s in focus at the moment, and how we can attract more women to the field service space.

In a session from the Future of Field Service Live Tour stop in Birmingham, UK, Sarah talks with Ged Cranny, Sr. Consultant, Konica Minolta Business Solutions Europe about how Konica Minolta is stepping up to face the realities of why, when, and how service delivery is evolving by putting in place a remote-by-default approach.