uPerform

When Baptist Health replaced its legacy communication platform with Epic Secure Chat, the rollout wasn't just a messaging upgrade; it changed how critical lab values were handled, how consults were routed, and how care teams found out who was on call. Get it wrong, and the ripple effects reach the bedside. 

In this episode of the Becker's Healthcare Podcast, Dr. Rhiannon Doherty of Baptist Health and Dr. Stephanie Lahr of uPerform discuss the change management strategy behind Baptist Health's Epic Secure Chat rollout.

Tune in to this Becker’s Healthcare podcast episode as Derek Harley, Learning and Development System Manager for M Health Fairview and M Physicians shares how a scalable digital training platform and hybrid learning model helped his organization better enable their Epic® end-users through upgrades and workflow changes.

Learn how uPerform helped M Health Fairview and M Physicians:

• Keep clinicians informed, trained, and supported through an eConsent rollout with learning materials available in the workflow
• Successfully transition to delivering technical training in a virtual environment
• Rapidly produce tip sheets, simulations, and eLearning courses, from a single recording to support an Epic consolidation project

As technology continues to redefine healthcare delivery, the role of the CMIO is expanding beyond data and systems, and into the heart of change management. From overseeing new rollouts and system upgrades to preparing clinicians for continual transformation, CMIOs and their teams are now tasked with orchestrating how organizations learn, adapt, and thrive in a digital-first environment. Increasingly, success depends not just on implementation, but on how well clinicians are supported before, during, and long after technology goes live.

In this episode, Dr. Bryan Jarabek, Chief Medical Information Officer at M Health Fairview, joins Dr. Stephanie Lahr, Chief Medical Officer at uPerform, to explore how health systems can better navigate this era of rapid change. Together, they’ll discuss how innovation, AI, and well-structured education programs are helping organizations move beyond reactive education to proactive, scalable change enablement. 

Hear how leading health systems are redefining their approach to health IT education – creating structured training teams, unifying education across mission-critical applications, and leveraging just-in-time learning to empower their people to keep pace with technology.

As healthcare organizations look ahead to the next phase of digital transformation, this conversation will inspire IT leaders, CMIOs, and educators to rethink how they structure their training organizations to deliver lasting impact.

Views expressed are those of the speakers and do not constitute product endorsements.

What if better training could directly translate to measurable ROI? At Access Community Health Network (ACCESS), it does. With a training team of just four, ACCESS is doing exactly that by following three guiding principles: collaborating early, keeping feedback flowing, and always designing training around the why.

By leveraging uPerform to build immersive, simulation-based training for Epic’s MyChart, Care Everywhere, and Compass Rose, the team has achieved remarkable results: 15–25% reduction in claim denials, 30% drop in help desk requests,15–20 minutes saved per prior authorization, totaling over 130 hours saved each month.

Join Reece from uPerform as she talks with ACCESS’s training innovators about how they cracked the efficiency equation -- turning limited resources into measurable time and cost savings, empowering clinicians with confidence, and redefining how training drives performance and patient satisfaction.

Epic Systems now recommends health systems provide 3-5 hours of ongoing training every year for each user. However, many health systems are already struggling to scale training. 

In this episode, we sit down with Dr. CT Lin, CMIO at UCHealth, and Dr. Annabaker Garber, Chief Clinical Officer at Mobile Heartbeat and former CNIO at HCA Healthcare, to get their perspectives on how health systems can keep up with growing training demands.

This podcast explores the challenges and opportunities in EHR training for clinicians. Host, Liz Griffith, EHR Education Director at uPerform, talks with Dr. Stephanie Lahr, President, Artisight, and Jenna Anderson, Vice President, Collaborative Insights, KLAS Research, on how to bridge the gap between what health systems provide and what clinicians need. The conversation covers common pain points, successful strategies like just-in-time training, and the importance of aligning EHR education with improved patient care.

 In this Becker’s Healthcare podcast, uPerform’s Liz Griffith sits down with Reece, systems architect at UCHealth and Bonnie Adrian, clinical informatics research nurse scientist at UCHealth. The three discuss how UCHealth is partnering with uPerform to measure its ongoing nurse education, including tracking nurse engagement with training resources. These efforts helped UCHealth meet Epic Honor Roll requirements and deliver a better learning experience for nurses with a just-in-time, scalable approach to training. 

Community Health Network has spent the last several years completely revamping its IT Education and communications framework, now leveraging uPerform to deliver change communications and training materials. They made the move from disparate systems to a single source of truth where caregivers can access training and support from their Knowledge+ content library. Now, close to 90% of CHN caregivers are utilizing the Knowledge+ library, and user feedback has been positive.

Artificial Intelligence (AI) has been all the rage this year, and uPerform is joining the conversation. Tune into this Becker’s Healthcare podcast episode to hear Dr. CT Lin, CMIO at UCHealth, and Bobby Zarr, VP of Healthcare Strategy at uPerform, discuss how AI may shape the future of workplace learning in healthcare. The two discuss the potential, and limits, of AI technology and how it can be harnessed to enhance learning experiences for clinicians, identify learning gaps, reduce time spent in training and accelerate the creation of learning content.