In today's episode, we conclude the conversation with Dan Heath, author of a new book , Upstream.

In this part 2 of the interview, Dan talks about quality of leadership and giving more praise to those leaders who solve for disaster before it happens and reduce the need of heroes to save the day when the system breaks.

If you missed part 1 of the interview with Dan, be sure to go back and check that out. in which we kicked off the with Dan, discussing preventative work over reactive work among teams.

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