What if the real solution to conflict is not about persuading the other side, but in transforming yourself first? That’s the provocative question we explore in today’s episode with my guest, Ursula Taylor.

We discuss why self-awareness and authenticity must precede empathy, versus what some other thought leaders you may be following are saying. We examine where traditional conflict resolution processes fall short, and why it truly only takes one person to change the energy of a dispute, answering the most common question I get about how to deal with someone who is not showing YOU any empathy! And finally, we consider why peacebuilding and sustainable resolution start from the inside out, requiring us to release our energy and the need for control to cultivate neutrality within ourselves before clarity and solutions can emerge.

If you’ve ever found yourself entrenched in conflict, whether at work, at home, or with others in these very divisive times, this conversation will invite you to reimagine what resolution really looks like.

To access the episode transcript, please search for the episode at TheEmpathyEdge.com 

Listen in for:

• Keys to approaching negotiation and conflict with self-awareness. 
• The right energy to bring for healthy conflict, and how you can release your own emotional charge when someone is not showing you empathy back.
• The impact you have on others when you set the tone in your interaction with them. 
• Why the win/loss dichotomy is not important in conflict and negotiation

"When you're in an interaction with someone who's not capable of empathy, it manifests as self-absorption or even narcissism. You're with someone who's not there to hear you. They're there to talk. You want to make sure you are sourcing your energy from you and not from that person." —  Ursula Taylor

Episode References: 

• Never Split the Difference by Chris Voss
• The Empathy Edge podcasts with guest Robin Dreeke:
• Spycraft and the Leadership Code of Trust
• Spy Lessons for Leaders: Forging Unbreakable Alliances Through Empathy

From Our Partner:

SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.

Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.

About Ursula Taylor, Founding and Managing Member, Conflict Reimagined: Ursula specializes in guiding individuals and teams through conflict resolution using holistic and strategic methods that go beyond traditional dispute resolution. With seventeen years of experience as a nationally recognized managed care attorney in commercial litigation, Ursula now focuses on helping clients avoid or limit costly legal processes. When litigation or arbitration is unavoidable, she supports clients in finding efficient resolutions.

Ursula combines intuition, deep discernment, practical experience, and analytical skills to help clients understand the broader scope of each issue or dispute, including underlying drivers, emotions, and limiting beliefs. She partners with individuals and leaders who prioritize business results, cooperation, and productivity, and who are open to innovative approaches for addressing and preventing expensive and uncertain conflicts.

Connect with Ursula:  

Conflict Reimagined: https://www.conflictreimagined.com 

LinkedIn: https://www.linkedin.com/in/ursula-taylor-b0ba4729/

Connect with Maria:

Get Maria's books on empathy: Red-Slice.com/books

Learn more about Maria's work: Red-Slice.com

Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross

Take the LinkedIn Learning Course! Leading with Empathy

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