October 03, 2013

Using Social Media to Complain Like a Boss

1 hour

AK & Deb welcome special guest, Andrew Rose this week!

Andrew makes the phone ring for a CPA firm nationally respected for its expertise in dental accounting.

An innovative marketing and business development authority, Andrew is frequently asked to speak to groups on a wide variety of topics ranging from Ghost Hunting 101 to the Algorithmic Impact of Reviews on Organic Search.

Andrew is deeply involved in the non-profit community, sitting on or advising many non-profit boards.

Andrew has had excellent results in founding and chairing various peer support and networking/referral based groups. He founded the Marketing Director’s Support Group in 2003, a well respected, educational forum for marketing executives nationally.

He also helped found GIVE, the only non-discriminatory leadership program for rising professionals in the greater Baltimore region.

Andrew chairs the marketing committee for the Maryland Chamber of Commerce and serves on the advisory council for the CEO.

Complain like a boss. So you think you know how to complain when a product or service doesn’t meet your satisfaction? This entertaining discussion will show you how to discern what is the best channel to use as well as how to phrase your complaint in such a way that you get resolution in a manner that placates your issue. Used correctly, social media can provide an expeditious solution, used incorrectly, it is just a virtually bathroom stall where your dirty words are scrawled in demeaning blue ink.

...more