Lisa welcomes Dr. Payal Ghatnekar from NHS England to the podcast. Dr. Ghatnekar studies the efficacy and effectiveness of immersive healthcare interventions in reducing patient pain and anxiety, improving patient experience and educational learning outcomes for self management and behaviour change. Lisa and Payal also discuss the challenges and successes when researching VR or AR in the healthcare setting.

Dr. Ghatnekar on LinkedIn

Link to Dr. Ghatnekar's research

SA research on remote health and wellness monitoring

Send us your thoughts on the user experience for healthcare or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

The UX Service at the University of Edinburgh is an example of creating a more matrix-like structure and breaking down silos within an academic institution to create a more holistic experience for students and staff. In this episode, Chris welcomes Duncan Stephen who manages that group to discuss its origins, how a consultancy model works within academia, their projects and methods, and what universities need to think about if adopting this type of model.

Duncan Stephen on LinkedIn

User Experience Service at The University of Edinburgh

Send us your questions by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Once the stuff of science fiction, brain-computer interfaces have been gaining attention lately in part due to Neuralink, run by Elon Musk. Chris welcomes back Di O'Neill to discuss brain-computer interfaces, their applications in both the medical and consumer space, UX issues and concerns, and of course monkeys playing Pong. In Condensed Soup Di and Chris discuss whether they would ever use a brain-computer interface.

Brain-Computer Interfaces: Vendor Profiles

Brain-Computer Interfaces: Consumer Perceptions

Di O'Neill on LinkedIn

Send us your thoughts on brain-computer interfaces, or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Chris welcomes special guest, UX Soup co-creator, and former co-host Derek Viita. Derek left to pursue other opportunities in 2021, so it seemed fitting to bring him back to discuss the job hunting process. Derek and Chris share their opinions on LinkedIn as a job hunting tool and provide tips on resumes, portfolios, and more.

Derek on LinkedIn

Send us your thoughts on job hunting, or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Chris, Lisa, and Diana have been UX professionals for more years than they wish to admit. They have all seen how UX has evolved within organizations, how it is taught, and the lengths to which it has been emphasized. In this episode they discuss the evolution of the UX profession -- both the good and bad. In Condensed Soup, they share their favorite UX project or moment.

Send us your thoughts on UX profession, share your favorite moments, or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

The Consumer Electronics Show in Las Vegas was once again hampered by the pandemic. With Omicron surging, many companies pulled out while others scaled back their presence. Still, there were a lot of interesting developments from CES. Chris, Diana, and Lisa discuss some of the intriguing announcements in AR glasses, haptics, the automotive space, and healthcare, along with the future of CES and other in-person trade shows. In Condensed Soup they discuss each of their favorite CES products.

SA reports on CES 2022:

• HMI Advancements
• Automotive UX
• Healthcare UX

BMW's color-changing car

Send us your thoughts on CES or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Lisa sits down with Martin Ralfe from the Royal National Institute of Blind People, the Blind Since Birth Charity, and the Blind Dad Diaries podcast to discuss assistive technology and digital inclusion for the blind and visually impaired. Martin talks about his experiences in working inclusion into the design process as well as his favorite and least favorite assistive tech.

Martin Ralfe on LinkedIn

Royal National Institute of Blind People

Blind Since Birth

Blind Dad Diaries Podcast

SA Research on assistive tech for those with sight loss

Send us your thoughts on designing for inclusion or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

In 2021, UX Soup covered a whole host of topics, from areas we cover at work on a daily basis to ones we chose to cover to show how UX and user-centered principles are all around us.

Chris recaps some of the memorable clips from 2021, including interviews with leading UX researchers along with banter from Lisa, Diana, and former co-host Derek covering the user experience in automotive, virtual reality, healthcare, and more.

Thank you for listening! As always, you can ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Smart home cameras, thermostats, locks, and other devices are supposed to make home life easier, but they can be misused in some very dark and disturbing ways. Chris, Lisa, and Diana talk about some of these cases of misuse and how UX researchers and designers can mitigate these situations.

Send us your thoughts on the user experience of smart home tech or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

We've all been there. Frustrated on the phone calling a customer service center after pressing "1" for this or "3" for that, only to see we have gone down the wrong path. These types of interactive voice response systems (IVRs) are notoriously annoying. Chatbots are supposed to make reaching customer service better, but have they? Who are they designing these systems for? How can they be made better? Are live text chats with agents better? In Condensed Soup, Lisa, Diana, and Chris discuss the one thing that can make dealing with customer service better.

Send us your thoughts on the user experience of videoconferencing platforms or ask us anything by emailing us at [email protected].

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice