Leah and Garren Cone, an accredited claims agent and legal advocate for veterans, discuss the appeals process for veterans who receive unfavourable decisions from the VA. Garren explains his role in assisting veterans with appeals, emphasizing the importance of the Appeals Modernization Act (AMA) and the different options available under it. He outlines the higher-level review process, where veterans can challenge VA decisions based on errors in fact or law, without adding new evidence. The discussion also includes the importance of using the correct forms under the AMA and the option for an informal conference during the review process.