Una experiencia del cliente excelente es sin duda un factor de diferenciación cuando los clientes seleccionan a sus socios. En este podcast escuchamos el significado de buena experiencia del cliente para Juan Constabel, Gerente de Operaciones de CMPC Biopackaging-Boxboard, Plantas de Maule y Valdivia en Chile, entrevistado por Peter Hernández, Gerente de Ventas para Plantas de Valmet. Con nuestros invitados Eero Halmari, Gerente de Desarrollo de Conceptos, e Ilkka Kytöjoki, Gerente de Acuerdos, ambos de Valmet, analizamos los comentarios de CMPC y debatimos a nivel general las repercusiones de las diferentes megatendencias en los acuerdos.

Great customer experience is definitely a differentiating factor when customers select their partners. In this podcast we hear what good customer experience means to Juan Constabel, Operations Manager for CMPC Biopackaging-Boxboard, Maule and Valdivia Mills in Chile interviewed by Peter Hernandez, Mill Sales Manager at Valmet. With our guests Eero Halmari, Concept Development Manager and Ilkka Kytöjoki, Agreements Manager, both from Valmet, we analyze CMPC’s comments and discuss on a general level how different megatrends impact agreements.

Markets have been going through a lot of changes such as the effects of the Covid pandemic on paper production. In this first episode of 2021, we will talk about the new megatrends and analyze what we can expect from different paper grades in 2021. Our guests Alejandro Mata, Director of Europe Packaging & Graphic Paper from Fastmarkets RISI and Juho Pyrrö, Senior Manager, Strategy & Business Intelligence at Valmet open up their views on this topic.

The growing demand for sustainable materials in packaging as well as in textile materials calls for new innovations in wood based fiber products. In this podcast Jarkko Tuominen from Metsä Spring together with Petri Rasinmäki from Valmet - will tell us what is 3D fiber and the new innovations surrounding that. Emmi Berlin from Spinnova opens up their efforts regarding the usage of wood based fibers in textiles. Listen in and be updated on wood based fiber product innovations and achieving sustainability targets.