Post By: Adam Turteltaub

What does your organization have in common with a well-inflated basketball? Maybe not enough.

As Vanessa Mathews, Founder and Chief Resilience Officer at Asfalis Advisors explains, business resilience is like the air in the basketball: It’s what makes the ball bounce. And, we all want a business with the resilience to bounce back from a crisis.

Building resiliency depends on having the right capabilities, processes and people. It starts with understanding that a crisis is an incident that can impact your organization’s reputation, profitability, operations or all three.

Once you determine if you are in a crisis, the next step is assessment. This includes asking questions such as:

* What is the scope?

* What are the likely consequences?

* How long will this be in the news?

* What risks are we willing to take?

Once you have those answers it is time to determine if you need to activate the crisis management team.

Surviving a crisis depends on preparedness, which includes leadership support, training and development, the resources to investigate, ongoing risk assessments, workforce tracking, and, of course, a culture of compliance.

Resilience in a crisis also requires a strong commitment to communications with regulators, third-party stakeholders, leadership, the board, employees, and in the case of healthcare providers, their patients, visitors and the community.

It’s not something that comes overnight, but it’s an investment well worth making to ensure that your business has the bounce it needs.

Listen in to learn more about how to build in resiliency, including what you will need from leadership, who needs to be on the crisis support team, and the role of organizational values.