Every now and again, Bob Tullio, the host of Automatic Merchandiser’s Vending & OCS Nation podcast, steps out of the convenience services industry and talks to people who sell something else for a living to see if he can learn anything new about sales.

In this episode, Tullio talks to Angel Salvador, a Beverly Hills real estate professional who has hit some real-estate home runs with the Hollywood crowd, and Jerry Bolin, an agent himself and a long-time real estate coach who has mentored some top industry producers.

Let’s face it: If you are in sales, chances are, at some point, you said to yourself, “If this coffee service and vending thing or whatever you’re selling, doesn’t work out, I can always go sell real estate. That has to be like printing money, right? It’s easy.”

Well, as Bolin points out, just because they send you a real estate license in the mail, there’s no guarantee that the checks will follow.

Angel’s story is one of perseverance and determination. He and Jerry have learned a few lessons along the way and are happy to share along with some “real estate war stories.” There is one thing he learns every time he takes a journey outside the industry, Tullio notes. “The challenges we face in the convenience services business are not ours alone, and there is always something new to learn.”

As an operator, Orrin Huebner has worked for an independent company, started and sold two of his own, and managed a large branch for an industry giant. This wealth of experience has made him a sought-after consultant.

In this episode of Automatic Merchandiser’s Vending & OCS Nation, the podcast for the convenience services industry, host Bob Tullio sits down with another industry legend, Orrin Huebner, for a candid conversation about the state of the industry and what it takes for operators to succeed in today’s business climate.

As he puts it, after 50 years in the business (he started in high school) there was plenty left in the tank and plenty to give, so in 2022, he became an industry consultant and he has been busy, working with operators of all sizes and helping suppliers to find their way in the industry.

Huebner talks about sales, training, managing people, account retention, the importance of giving back, how to increase profitability, some lessons he has learned along the way and the one important bit of advice he dispenses that seems to truly connect with  operator clients who seek his help…

“Always run your business like it’s for sale.”

This podcast is a conversation that every operator and every entrepreneur will enjoy and benefit from.

1974 was quite a year. United States President Richard Nixon resigned following the Watergate scandal, Muhammad Ali and George Foreman fought for the heavyweight title, disco was becoming very popular, and a young man named Joe Webster started Newco Enterprises, a game changing event for many OCS operators.

In this episode of Automatic Merchandiser’s Vending & OCS Nation, the podcast for the convenience services industry, host Bob Tullio sits down with Joe Webster, an OCS pioneer and industry legend. Webster tells us about the twists and turns of his journey, which ultimately led to quite a successful company and career.

One of the keys to his success – always keeping “the golden rule” in mind when it comes to customers and employees. Webster shares some advice for operators, discusses the state of the industry and what he sees for the future of OCS.

In 2013, Webster was honored as a NAMA Coffee Legend, awarded each year to recognize an individual who is passionate about coffee and willing to share that passion to educate and help others succeed.

Jon Holden loves being an operator. He is grateful for the people he works with, the clients he serves and the job that he gets to perform every day.

In this episode Automatic Merchandiser’s Vending & OCS Nation – the podcast for the convenience services industry, host Bob Tullio talks to Jon Holden of All Star Services in Michigan, in a podcast that is both entertaining and inspirational.

Tullio and Holden talk about his journey from the La Cross field to Coca-Cola to All Star Services, where he is clearly a driving force in business development and customer service. Holden is personally inspired by many things - his family, the industry, products that come from Michigan and the business he works for, which is a strong, family-owned operation.

Holden shares his view of the competition, his philosophy of customer service and his approach to sales. He names the suppliers that have helped drive success at All Star Services. He explains why his support of local products makes sense on many levels. Best of all, his description of his three little boys is worth the price of admission.

There is growing interest in the convenience services industry by newcomers – entrepreneurs who aspire to be operators. These newbies were seeking solutions at the 2024 NAMA Show while experienced operators found plenty of things to be impressed about.

In this episode of Automatic Merchandiser’s Vending & OCS Nation Podcast, host Bob Tullio explores the new operator phenomenon, talking to some new arrivals and industry veterans. As promised in the last episode, he offers up five more observations regarding the 2024 NAMA Show in Dallas and supports those observations with multiple operator interviews.

In addition to the new operator discussion, the podcast looks at the excitement surrounding the industry, technology and products that impressed operators, the one clearly hot trend in micro market technology and why OCS is still a critically important channel for operators.

Just about everyone who attended the event agreed that the 2024 NAMA Show in Dallas was the biggest gathering our industry has seen in a long time, if not the biggest ever. Beyond the expansive convention floor and large crowds, there was an unmistakable vibe – a clear change of direction, pointing to positive days ahead.

In this episode of Automatic Merchandiser’s Vending & OCS Nation, podcast host Bob Tullio takes listeners right to the convention floor, with multiple operator interviews (for some, their first NAMA Show) pertaining to the show vibe and the specific objectives that brought them to Dallas.

The episode features Dan Welch, Natalie Prince, Chip English, Dean Prather, Jerry Schreiner, Craig Lane, Anthony Cuccolo, Jim Evans, Joe Macchiarella, Kim Miros, Andy Owen, Rick Pavlic, Gaynell Malone and many more mentions – people and products.

Tullio also makes some observations of his own – five in this episode and five in the next and he urges listeners to weigh in with NAMA Show observations of their own by emailing him at [email protected].

With the NAMA Show landing in Dallas, Texas this year, Automatic Merchandiser’s Vending & OCS Nation Podcast host Bob Tullio thought this would be a good time to explore the journey of a Dallas operator,  Louis Baresh of Executive Refreshment. 

Tullio says the first time he met Louis Baresh, he knew Baresh was on his way to being a bright star in the industry. In 2022, Baresh was recognized as one of Automatic Merchandiser’s 40 under 40 award winners. 

He is busy man - running a business along with his Dad, Lou, an industry legend in his own right, chasing an MBA at SMU – moving his company into a new facility and competing with the biggest operators – in a booming Dallas market.

So why does Louis have a big smile on his face? He says he is feeling blessed to be working so closely with his Dad and his Mom – who both have a role at the company - and he’s feeling lucky these days – ready to go “all in” on the success of Executive Refreshments and the convenience services business…

Fixturelite, based in Phoenix, Arizona, has been the industry’s leading supplier of micro market retail displays, equipment and design tools for ten years. But they didn’t start out that way. Steve Orlando and Troy Geis were successful operators who discovered the micro market business early on and realized that this new solution was going to be big.

Orlando and Geis kept hearing from industry experts and micro market pioneers that micro markets should be considered unattended retail, with an emphasis on retail - not just vending on a shelf. What they did not see were display racks and fixtures reflecting that idea. So – they started building their own. Fixturelite was born.

In this episode of Automatic Merchandiser’s Vending & OCS Nation – presented in partnership with Fixturelite - host Bob Tullio sits down with company co-founder Steve Orlando to talk about the Fixturelite journey, their products, some impressive company milestones (most notably, 10,000 markets delivered in 10 years), key strategic partnerships, their explosive growth, and the company’s plans to continue developing innovative solutions for micro market operators.

The 2024 NAMA Show in Dallas is just a few weeks away and from all indications, it will be one of the biggest gatherings the convenience services industry has ever seen. 

On this episode of Automatic Merchandiser’s Vending & OCS Nation Podcast, in partnership with NAMA, it’s all about the NAMA Show in Dallas – May 7th through May 9th. 

Podcast host Bob Tullio talks to Kristen Griffith, Vice President of Programs and Services for NAMA and C.J. Recher from Five Star Breaktime Solutions, co-chair of the Tradeshow Advisory Committee, to give you an exclusive sneak peek at the big event.  

Kim Miros doesn’t think much about being a successful female business owner. What she is truly proud of is where her business is now – capable of providing for herself, her employees and their families. Talking about it brings a tear to her eye.

This new episode of Automatic Merchandiser’s Vending & OCS Nation, Bob Tullio focuses on the journey of Ocala, Florida, based Kim Miros – Owner of DAC Total Refreshments. Kim admits that she is totally addicted to the business. She loves closing micro market, coffee service and vending deals.

Kim always wanted to own her own business. She left a successful and rewarding teaching career and bought a vending company. It seemed like a great idea, but Kim quickly realized that she was blindsided by the seller.  The performance of the business wasn’t quite what she expected. For Kim – that was the start of a journey that was incredibly stressful, very inspiring, often amusing and certainly entertaining.