Veriff Voices

As online scams have grown rapidly in scale and sophistication over the past decade, so has their potentially devastating impact on individuals. In our latest Veriff Voices podcast, Ronnie Tokazowski, Chief Fraud Fighter at nonprofit Intelligence for Good, discusses the psychology of fraud and how his organization helps victims deal with the very real consequences, both financial and emotional.

[00:45] Introduction [02:08] How Ronnie got involved in what became Intelligence for Good [05:06] What an average day in the life of a Chief Fraud Fighter looks like [08:07] The best tools to combat online scams [11:56] Use of both AI and human interaction in committing fraud [14:17] What is pig butchering scams are and how they are executed? [16:47] The scale of the problem and the implications for recovering funds [22:05] The root psychology behind pig butchering [26:19] The emotional impact of becoming a victim of this type of fraud [28:16] The need for organizations to take this sort of fraud and its impact more seriously [29:40] The responsibility of organizations to take responsibility and act to address the issue [34:17] The huge scale of online fraud as an issue and its growth over time [36:55] Preventative measures to protect against business email compromise [38:57] Preventative measures against romance scams and pig butchering [43:28] Resources available for victims of online scams and how they can help themselves

Read more about this conversation, here: https://bit.ly/4i8zdN7.

The rapid shift towards digitization has transformed how companies operate and interact online. In this episode, Matt Collis, Co-Founder & CEO of StackGo, joins us to explore the pivotal role of software tools in building customer confidence and ensuring smooth implementation. Discover how StackGo addresses gaps in fraud prevention and compliance, and how their partnership with Veriff provides swift, robust identity verification to not only save businesses time and money, but also create a bond of trust with customers.

[00:57] Introduction [02:24] About StackGo [03:50] Partnership with Veriff and benefits [06:02] Improving security and customer experience [08:04] Target market and market gaps [11:50] Tech implementation and integration [15:06] Benefits of speedy implementation [17:45] Anecdote: class action law firm [21:25] Building trust and privacy [23:29] Trust as a differentiator [26:25] The future of identity verification [28:00] Increasing regulatory control [32:45] Partnership between Stackgo and Veriff Read more about this conversation, here: https://bit.ly/3XOyLMI.

Rapid digitalization in Latin America is making effective online fraud prevention a growing priority for companies. In our latest podcast, Sacha Vasilkioti, Data Verification Product Manager at Veriff, explains the similarities and differences across the region's key markets, and discusses how Veriff adapts its identity verification solutions and operations to best address particular local needs.

[00:47] Introduction [01:26] The primary markets Veriff is focusing on in Latin America[02:31] The market potential for identity verification in Latin America [04:00] Fear of fraud and online trust as an issue in the region [04:50] Current priorities in the Colombian market [06:23] Dealing with potential obstacles to digitalization in the Colombian market [09:23] Sectors of the market seeing most growth in Colombia [12:49] The unique customizability of Veriff's identity verification solution [15:59] Reliance on manual processes in Latin America, and Mexico in particular [18:06] Key sectors and use cases for Veriff's solutions in the Mexican market [20:38] How Veriff is adapting its offering and services for Latin American markets [23:19] Key sectors for Veriff in Brazil [24:21] Similarities and differences between fraud in Latin America and other regions [25:48] How relative cost impacts how identity verification is used in Latin American markets [28:06] Predictions for the next 12 months in Latin American market

Read more about this conversation, here: https://bit.ly/4j0f6C4.

Veriff's SVP of Operations Mike O'Callaghan has spent decades scaling operations in global tech firms including Skype, eBay, Microsoft, Amazon and Expedia. We talked to him about why running operations at Veriff is his latest opportunity to 'make a dent in the universe'.

[00:29] Introduction [03:18] Key learnings from 30 years of working in operations [07:09] The importance of both AI and the human element in identity verification (IDV) [09:25] The role of operations at Veriff [12:45] What we're seeing in the customer verification market [15:25] Treating Veriff customers as unique while ensuring an equal level of service for all [18:53] Understanding new customer's requirements and delivering on them effectively [22:41] The unique customizability of Veriff's IDV solution [27:14] How Veriff works with customers to move from proof of concept to full-scale services [30:33] A mission to make the internet a safer place [32:27] Trends to look out for in IDV in 2024 [37:06] Key takeaways for prospective customers

Read more about this conversation, here: https://bit.ly/43IiUTG.

Chris Corfield and Bonnie Juett from Crown Agents Bank join us to discuss their digital transformation in the pension industry. They address the challenges of implementing technology for an older demographic, emphasizing the need for simplicity, clear communication, and a human touch. Their digital proof of life solution has seen high uptake and low abandonment rates. They also talk about transitioning their pensions payroll from manual forms to more efficient processes, overcoming high abandonment rates with customized solutions from Veriff.

[01:15] Introduction to Crown Agents Bank [02:39] Current solutions for pension clients [04:50] Challenges of technology adoption for older demographic [07:32] Creating a user-friendly flow [10:11] Early explorations and selecting Veriff as a partner [12:33] Implementation and integration process [14:25] Impact and metrics of the digital proof of life solution [18:35] Growing acceptance of biometrics [20:07] The human impact [24:30] What's in store for the next 12 months? [29:57] A hollistic approach [32:07] Importance of clear communication and a human touch Read more about this conversation, here: https://bit.ly/4iTSCCw.

In this episode, we explore the growing threat of fraud in the music industry, from unauthorized distribution to fake streaming and fraudulent royalties. Sebastián Mañana Lenzi, CEO of SonoSuite, discusses the profound impact of these issues on music entities and emphasizes the pivotal role of AI in fighting fraud. Discover how the collaboration between Veriff and SonoSuite ensures the integrity of digital music distribution through advanced identity verification solutions.

[00:47] Introduction [01:36] SonoSuite's unique use case [02:50] Challenges of fraud and compliance in the music industry [04:16] Financial and reputational damage of fraud [07:59] Robust fraud prevention as a differentiator [11:17] Main market challenges for the music industry [12:37] The role of AI in combating fraud [14:29] Cross-business collaboration [16:20] Tools used by professionals in the music industry [17:50] Looking ahead to the next 12 months [20:25] Cultural similarities between Veriff and SonoSuite [21:34] Music industry trends Read more about this conversation, here: https://bit.ly/3RD2BQF.

Inti De Ceukelaire is Chief Hacker Officer at bug bounty and vulnerability disclosure platform Intigriti and a founding member of the Hacker Policy Council. He talked to us about the benefits to companies of ethical hacking and the rising issue of abuseware – the weaponization of legitimate tools to commit fraud.

[00:47] Introduction and how Inti got involved with Intigriti [03:44] The purpose of the Hacking Policy Council [06:44] The rising problem of abuseware and why fraudsters are using it to commit cybercrime [13:08] Customer expectations of robust fraud measures [14:59] How businesses can stay ahead of AI-driven fraud [19:07] How ethical hacking and bug bounties work [25:43] Ethical hacking as a creative pursuit [27:53] A creative hacking anecdote involving Donald Trump [29:43] Why hacking is 90% in your mind [31:24 Upcoming cybercrime trends and threats [33:28] What to expect from Intigriti in the future [35:50] Inti's top security tip for individuals and enterprises

Read more about this conversation, here: https://bit.ly/3RBFxld.

Senior academic, educator. and fraud examiner Dr Rasha Kassem joins us for this episode of Veriff Voices to address the multiple impacts of fraud on organizations, their customers, their employees, and wider society.

[00:54] Rasha talks about her professional background [02:18] Why each case of fraud is unique and the importance of the human element [04:09] How Rasha developed her interest in fraud [08:18] The impact of fraud on innocent individuals in an organization [12:46] The use of language around fraud and recognizing it as a crime [15:56] Treating scams and fraud equally [18:10] Combining technology with human expertise to counter fraud [24:34] The need for greater collaboration in addressing fraud [25:37] Understanding the psychology of insider fraud [27:36] The need to raise awareness about the nature of insider fraud [28:22] The role of internal culture in preventing insider fraud [29:14] Having an effective whistleblowing process in place [30:14] Monitoring processes to address fraud and investing in improving them [31:48] Final advice for helping individuals avoid becoming victims of fraud

Read more about this conversation, here: https://bit.ly/3XOSSuh.

Luke Govier, Veriff's VP of People, explores our company culture and its role in attracting partnerships and talent. Trust, innovation, and impact are pivotal in drawing like-minded individuals to a scaling company. The conversation emphasizes effective decision-making and execution in a dynamic environment, as well as the promotion of work-life balance. Join us for insights into the future of our culture and values, highlighting our commitment to innovation and experimentation.

[00:00] Introduction [02:25] A strong mission and a resilient culture [03:53] Working for a scaling company [05:36] Attracting a certain personality type [07:42] Benefits and challenges of working for a scale-up organization [11:34] Motivating and aligning teams in a constant state of change [13:38] Building and maintaining an inclusive and diverse team [15:53] Building a culture of good decision-making and execution [18:37] Ensuring Veriff's values and mission are reflected consistently in its culture [23:10] Looking ahead Read more about this conversation, here: https://bit.ly/3Ra2w6V.

Zane Homsi, AI Product Manager at LinkedIn, joins us to discuss the human-centric approach to product development and the importance of clear product principles. He predicts that identity will become digital-first, education will undergo significant changes, and digital doubles will play a role in increasing efficiency. Zane also discusses the evolving threats in fraud prevention and the role of innovation in combating them.

Please note that the views expressed in this episode belong to Zane and not the organization - LinkedIn.

[00:57] Introduction and background [02:49] Human-centric approach to product development [06:43] Balancing speed, agility, and ethics [11:45] Feedback loop and collaboration [22:45] Evolving threats and the role of innovation [29:13] Predictions for the future

Useful links:

• Inversion: The Billionaire Thinking Skill You Were Never Taught in School. – Mayo Oshin

• Dashlane Password Manager

• LinkedIn's responsible AI principles

Read more about this conversation, here: https://bit.ly/3E0a0GK.