Verifi Insights Podcast

Fighting a chargeback is not what business owners want to spend their time doing. Fortunately, Verifi has solutions that can stop chargebacks dead in their tracks at the pre-dispute stage, before a chargeback can do maximum harm. Learn more about our pre-dispute solutions here.

We talk to Greg Witten, Verifi's Vice President of Sales, about chargeback representment and Verifi's RECOVER solution. Find out what sellers are experiencing and what makes a business a good candidate for chargeback representment. To learn more about how Verifi can help you recover revenue lost to disputes, visit us here.

The customer experience does not end with the sale. The post-transaction experience you deliver is very important. This potentially is the difference between keeping the sale or having it end in a chargeback, with not only the loss of the sale, but also potentially the customer, as well. Providing digital receipts by email is a good first step sellers can take to save the sale and the relationship. When customers have questions about their transactions with your business, you'll need extra help answering those questions, and Verifi's pre-dispute solutions can help. Read the blog post.

Verifi's Vice President of Business Operations, Shane Weikal, tells us everything we wanted to know about chargeback representment and what customers can expect when they work with Verifi's RECOVER solution. To learn more about how Verifi can help you recover revenue lost to disputes, visit us here.

From their foundation, Verifi's pre-dispute technologies were built with the understanding that today's businesses and banks need to service their customers quickly and thoroughly. And that means solving a challenged purchase at the pre-dispute stage – before it is submitted as a chargeback by the issuer. Our pre-dispute solutions go into action at – or even before – the point of customer inquiry with their bank. Learn more about pre-disputes here.

A positive customer experience should be a goal for every transaction and interaction, especially when it comes to disputes. Every dispute is an opportunity to retain a loyal customer or create a new one. Sellers can capitalize on that opportunity by providing a fair and speedy dispute resolution. Doing so can foster a positive customer interaction with lasting rewards. Find out how Verifi can help you save a customer relationship.

We talk with Greg Witten, Verifi's Vice President of Sales, about the state of sellers, the payments landscape, and the upcoming launch of Verifi's Rapid Dispute Resolution.

Earlier this year, Verifi introduced a new product, Rapid Dispute Resolution (RDR), in collaboration with Visa. RDR is powered by a robust decision engine that automates dispute resolutions based on rules set by the seller, reducing time and effort invested in managing and resolving dispute volume. As a feature of Verifi's new RESOLVE solution, RDR alongside Verifi's Cardholder Dispute Resolution Network™ (CDRN®) provide the most effective dispute mitigation solution to serve on a global scale. After months of collaboration with Visa and our client partners, we're proud to announce that Rapid Dispute Resolution is launching to general availability in August 2020. Find out more about RDR here.

Hitesh Anand, Chief Product Officer at Verifi, talks Rapid Dispute Resolution (RDR) benefits, history, launch date and more.