We're back with another episode of the Vertafore Insurance Podcast (VIP), and this time our host, Rick Fox, sits down with James Hobson, CEO of Attune. James is here to get down to business (business insurance to be exact) and how it affects agencies at all levels. Jump in at 4:25 to hear about how an agency begins to understand the ROI on small-business insurance, 10:00  to listen to James and Rick's thoughts on managing consumer expectations, 14:30 to find out why "tech is the great equalizer," and at 29:50 to get "in tune with Attune!"