Viirtue Streamlines Onboarding with 80% Success Rate, Elevates Partner Experience, “Partners can validate configurations in real-time. They don’t need to submit tickets to figure out if it’s working.”

“We have achieved an 80% success rate by combining self-service tools with white-glove guidance. It’s about equipping partners to succeed from day one.” That’s how Tim Miller, Senior Vice President of Client Success at Viirtue, opened a special online podcast with Technology Reseller News. Miller was joined by Dan Rosenrauch and Justin Baker to walk through the company’s proven onboarding process for partners entering Viirtue’s white-label UCaaS program.

The session provided a rare behind-the-scenes look at how Viirtue approaches onboarding—beginning with a dedicated project manager and a welcome call, then progressing through a proprietary real-time branding and setup portal. “We built our own system for SMTP, DNS, and branding setup to eliminate friction,” said Miller. “Partners can validate configurations in real-time. They don’t need to submit tickets to figure out if it’s working.”

The process doesn’t stop with setup. Viirtue pairs each new partner with an onboarding concierge—Julie—who guides the partner for up to 45 days. From porting numbers to building quotes and billing clients, she ensures that partners aren’t just technically ready—they’re business-ready.

“We’re proud that our partners don’t feel lost,” added Rosenrauch. “This is an industry with a lot of complexity. Our job is to reduce that complexity with real-world support and step-by-step tools.”

Viirtue’s learning platform has been fully revamped to streamline education from 8–12 hours down to about 4–5 hours. Final assignments ensure partners can demonstrate core competencies before fully going live.

From there, partners gain access to a thriving Slack community—a live knowledge base where white-label providers help each other troubleshoot issues like doorbell integrations or remote installations in unconventional environments. “It’s a place where partners share practical wisdom,” said Miller.

Viirtue also stands apart in its commitment to transparency, having pioneered a public status page among white-label carriers. “We don’t hide disruptions behind a login,” noted Rosenrauch. “Our partners need to be in the loop, and we make sure they are.”

The company’s emphasis on transparency, structure, and personalization culminates in what it believes to be the industry’s best onboarding process—with an 80% completion rate, compared to an industry average closer to 50–60%.

For those ready to resell UCaaS with confidence, Viirtue’s onboarding isn’t just a checklist—it’s a launchpad.

Learn more at viirtue.com (spelled with two i’s).