Lorraine Toderash, Senior Product Manager at AlayaCare discusses how to improve  your care plans to increase ongoing engagement and accountability. 

Kunu Kaushal, Founder/CEO of Senior Solutions Home Care and Founder of the Independent Home Care Alliance shares his take on providing the right development opportunities for office staff and how office culture radiates into the client/employee experience.

Stephen Tweed, Founder/CEO of Leading Home Care overviews the 'perfect storm' happening in home care in regard to M&A activity, consolidation, and the ever-changing landscape. He'll highlight what you need to be aware of and how the high volume of activity is affecting providers nation-wide. 

Kyle Bossung, Co-Founder and President of Senior1Care in Indiana tells his story about starting a CNA school inside of his operation and why they've chosen training as their competitive advantage. 

Laura Shaw-deBruin, Executive Director at Norwood Seniors Network explains how she has built and implemented a caregiver mentorship program to retain high-quality caregivers by giving them mentorship roles and how it helps them retain new employees. 

Brett Ringold, Vice President A Long Term Companion highlights his agency's process to scheduling—deep dive into pre-scheduling, scheduling, and re-scheduling, then we field top of mind scheduling questions from a live audience. 

Dawn Spicer, Caregiver Development Manager at Home Instead-Jacksonville, IL highlights her journey starting as a caregiver climbing a career ladder to her current role. She shares how training, annual reviews, and ongoing mentorship programs help their agency retain more caregivers. 

Greg Henderson, HRO Manager at Whirks unloads on what is and isn't HR in home care and which 3 common misunderstandings agencies need to take a new look at. 

Jayne Kelleher, Director at Bethany at Home in the greater Boston Massachusetts area is getting creative with employment shortages by keeping  a pulse on the local market and finding new ways to recruit.  

Rick Dyer and Kate Fraser from InPro Insurance Group unpack the 3 most common claims, why providers aren't prepared, examples from real home care owners, and what you can do to avoid these claims.