<p>Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer. </p>

Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.

VMO2: Customer Obsession Meets Innovation

In just 20 minutes, explore the most exciting innovations and pressing challenges across business, technology, and leadership. Byte Sized is hosted by Bella Thornely, Accenture's UK and Ireland Centre for Advanced AI lead.
 
Join Bella as she delves into game-changing findings from Accenture research, gleans insights from leading industry brands and unravels stories of reinvention. Subscribe now to dive into the essentials of business and technology leadership - all in the time it takes to enjoy your coffee break!

Business

Technology

In just 20 minutes, explore the most exciting innovations and pressing challenges across business, technology, and leadership. Byte Sized is hosted by Bella Thornely, Accenture's UK and Ireland Centre for Advanced AI lead. Join Bella as she delves into game-changing findings from Accenture research, gleans insights from leading industry brands and unravels stories of reinvention. Subscribe now to dive into the essentials of business and technology leadership - all in the time it takes to enjoy your coffee break!

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VMO2: Customer Obsession Meets Innovation

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