Digital exclusion, despite common belief, affects all ages. Sital Mistry‑Lee of the Good Things Foundation explains how we can use AI to bridge the divide – instead of deepening it.

Inclusion is more than friendliness; it's built on psychological safety and a culture of open, honest feedback. Mark Lomas, Head of Culture, Talent & Communities at Lloyd's, shares how true inclusion empowers people to perform at their best and feel valued — even in times of conflict.

Otto Benz, Customer Technology and Payments Director at Nationwide Building Society, shares how the organisation has modernised its payments infrastructure through dual‑cloud technology, strengthened resilience in the face of outages, met evolving regulatory demands, and adapted to society's changing relationship with cash.

Retail mogul Roger Burnley sits down with Bella Thornely to discuss steering digital transformation, tackling the challenges brought on by COVID-19, and exploring how a strong customer focus and AI are shaping the future of retail.

Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.

Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.

Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.

Can AI genies help us live longer and better lives? Prof. Mihaela van der Schaar, leader of the van der Schaar Lab at Cambridge University, shares with Bella Thornely the far-reaching potential of this next development in AI.

Mark Farbrace interviews Maëlle Gasc, Co-Founder and Deputy CEO of Noli. They explore how Noli uses AI to tackle the challenge of overwhelming choice and conflicting advice, revolutionising the way consumers shop for beauty products.

Joe Garner, former CEO of Nationwide Building Society, HSBC UK and Openreach, joins Emma to share how sport, sleep, and self-awareness fuel leadership - offering practical tips for staying balanced, focused, and above all, human at the top.